GABRIEL ANDRES GARCIA MUNIZ
San Juan
Summary
Resourceful with a successful track record of resolving critical issues in a time-sensitive environment. Skilled in building and maintaining talented teams. Highly organized, energetic, and committed to continuous improvements. Proven history of motivating staff to achieve targets.
Overview
7
7
years of professional experience
Work History
Supervisor Front Desk / Night Manager
Hyatt House
San Juan
11.2023 - 06.2024
- During my tenure at Hyatt House, interoperability between departments was enhanced through technology that was not being used
- The Front Desk department saw an increase in customer satisfaction, productivity, efficiency and improvement in hospitality operations
- Furthermore, affiliated companies saw more than 50% increase in customer satisfaction, response and attention – granting an increase in reservations and continued stays
- Guest Management: This includes communication, reservations, pre-arrival prep, service, and resolving guest issues throughout their stay
- Inventory & Revenue: Monitoring, analyzing, and managing both hotel inventory and revenue
- Financial Management: Verifying and processing third-party deposits, handling hotel deposits and security, and ensuring accurate daily deposit slips
- Employee Management: Overseeing employee schedules, training, performance reviews, and addressing any employee concerns
- Administrative Tasks: Maintaining documentation, reports, and hotel security measures, and staying knowledgeable about hotel procedures.
Front Desk Agent
AC Marriott Hotel
San Juan
06.2022 - 07.2023
- Responsible for welcoming guests as they arrive at the hotel and assuring their needs are met throughout their stay
- Provide accurate and appropriate information regarding the surrounding area of the hotel in regards to entertainment, facilities, and/or requests
- Respond to guest requests and handle guest issues or report complaints to management
- Effectively deal with internal and external customers, and proactively collect accurate information and resolve conflicts
- Organize and revise hotels guests’ before arriving, during their stay and after their departure from the hotel; to make sure all their needs, request, preferences, qualifications, and standards are met
- Analyze daily and weekly reports to maximize hotels efficiency and guest experience.
Sales Lead/Manager
American Eagle Outfitters
San Juan
06.2022 - 07.2023
- Accurately totaled, processed, and collected payments from guests, handling cash, credit and debit card transactions
- Implement the store business plan to drive KPI/Sales for results to maximize business opportunities
- Established and assigned individual goals to sales and stock associates; monitored performance and provided real-time coaching to support them in achieving the assigned goals
- Drove brand loyalty by ensuring associates are knowledgeable of all AEO loyalty programs and holding them accountable for consistently informing customers of each program
- Executed strategic, brand appropriate merchandising product decisions to maximize presentation and drive sales
- Ensured consistent and effective shipment processing and flow to the floor are executed while maintaining stockroom SOP
- Collaborated with the management team to ensure the store audit compliance and shrink results meet company loss prevention standards.
Stock Associate
American Eagle Outfitters
San Juan
06.2018 - 08.2018
- Execution of unloading and organization following SOP in stock room and warehouse
- Collaborated with the sales team to restock inventory according to market trends.
Sales Associate
American Eagle Outfitters
San Juan
08.2017 - 08.2018
- Assisted customers by providing in-depth product knowledge, explaining current promotions and answering questions
- Leveraged opportunities to cross-sell products and increase purchase amounts while consistently exceeding sales quotas.
Education
Business Administration w/ Minor in Data Analytic -
Universidad Del Sagrado Corazón
San Juan, PR06-2024
John Molson School of Business -
Concordia University
Montreal, QC05.2019
General Studies -
Universidad de Puerto Rico
Río Piedras, PR05.2017
Skills
- MS Office (Excel, Word, Power Point)
- Canva
- Notion
- Tableau
- Programming Java/Python
- Advanced PC Hardware Knowledge
- Data analysis
- Data visualization
- Fast-learner & implementor
- Leadership
- Team builder
- Coaching
- Management
- Administration
- First-rate customer service and communication skills
- Self-motivate
- Organized
- Multitasker
- Efficient
- Detailed-oriented
- Excellent critical thinking and time management skills
- Work well independently and in collaboration
- Thrives in fast-paced work environments
- Policy Enforcement
- Processes and procedures
- Training and mentoring
- Business Administration
- Staff Development
- Inventory Oversight
- Process Monitoring and Improvement
- Process Improvement
- Business Development
- Staff Management
- Data Analytics
- Goal-Oriented
- Schedule development
Timeline
Supervisor Front Desk / Night Manager
Hyatt House
11.2023 - 06.2024
Front Desk Agent
AC Marriott Hotel
06.2022 - 07.2023
Sales Lead/Manager
American Eagle Outfitters
06.2022 - 07.2023
Stock Associate
American Eagle Outfitters
06.2018 - 08.2018
Sales Associate
American Eagle Outfitters
08.2017 - 08.2018
Business Administration w/ Minor in Data Analytic -
Universidad Del Sagrado Corazón
John Molson School of Business -
Concordia University
General Studies -
Universidad de Puerto Rico
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
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