Gia Matienzo
Summary
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Waitress
Pasta Y Pueblo
06.2018 - 08.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Waitress
Flamboyan Original
12.2022 - 05.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
F & B Attendent
Rio Mar Whyndham Hotel
03.2024 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Real Estate
Farina Real State Institution
San Juan, Puerto Rico11.2023
High School Diploma -
Isidro A. Sanchez
Luquillo, Puerto Rico 05.2023
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Ability to Work At Fast Paste Environment
- Calm Under Pressure
- Menu Memorization
- Active Listening
- Table Bussing
- Accurate Money Handling
- Table Setting Arrangements
- Ability To Work In High-Volume Dining
Languages
Spanish
Native language
English
Advanced
C1
Timeline
F & B Attendent
Rio Mar Whyndham Hotel
03.2024 - 05.2024
Waitress
Flamboyan Original
12.2022 - 05.2023
Waitress
Pasta Y Pueblo
06.2018 - 08.2020
Real Estate
Farina Real State Institution
High School Diploma -
Isidro A. Sanchez
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