Gianella M. Chinea Cordero
Carolina
Summary
Dynamic and detail-oriented professional with experience at the University of Puerto Rico, skilled in collection maintenance and public service. Proven ability to enhance customer satisfaction and boost sales through effective problem-solving and teamwork. Committed to creating welcoming environments and ensuring efficient operations in fast-paced settings.
Overview
2026
2026
years of professional experience
Work History
Library Student Assistant
University of Puerto Rico, Rio Piedras Campus
01.2024 - 03.2025
- Assisted in cataloging and organizing library materials to enhance accessibility for patrons.
- Supported library staff in managing circulation desk operations and handling patron inquiries.
- Maintained cleanliness and organization of study areas and shelves to promote a welcoming environment.
- Processed new library materials, including books and digital resources, for public access.
- Answered general questions in person, by phone and over email.
- Maintained and updated records of current collection.
Customer Service Sales Representative
Chamitos Frappe & Açai
2022 - 2023
- Assisted customers with product inquiries and service-related issues.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance overall customer satisfaction.
- Resolved complaints effectively, ensuring positive customer experiences.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Education
High School Diploma -
Academia Regional Adventista Del Este
Rio Grande, Puerto RicoBachelor of Arts - Social Work
University of Puerto Rico, Rio Piedras Campus
San Juan, Puerto Rico 2027
Skills
- Collection maintenance
- Adaptable and flexible
- Problem-solving
- Public Service Skills
- Quality Costumer Service
- Attention to detail
- Teamwork and collaboration
Accomplishments
President of the Student Association of Social Work in the University of Puerto Rico, Rio Piedras Campus.
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Beginner (A1)
Timeline
Library Student Assistant
University of Puerto Rico, Rio Piedras Campus
01.2024 - 03.2025
Customer Service Sales Representative
Chamitos Frappe & Açai
2022 - 2023
High School Diploma -
Academia Regional Adventista Del Este
Bachelor of Arts - Social Work
University of Puerto Rico, Rio Piedras Campus