Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Gianella M. Chinea Cordero

Carolina

Summary

Dynamic and detail-oriented professional with experience at the University of Puerto Rico, skilled in collection maintenance and public service. Proven ability to enhance customer satisfaction and boost sales through effective problem-solving and teamwork. Committed to creating welcoming environments and ensuring efficient operations in fast-paced settings.

Overview

2026
2026
years of professional experience

Work History

Library Student Assistant

University of Puerto Rico, Rio Piedras Campus
01.2024 - 03.2025
  • Assisted in cataloging and organizing library materials to enhance accessibility for patrons.
  • Supported library staff in managing circulation desk operations and handling patron inquiries.
  • Maintained cleanliness and organization of study areas and shelves to promote a welcoming environment.
  • Processed new library materials, including books and digital resources, for public access.
  • Answered general questions in person, by phone and over email.
  • Maintained and updated records of current collection.

Customer Service Sales Representative

Chamitos Frappe & Açai
2022 - 2023
  • Assisted customers with product inquiries and service-related issues.
  • Processed transactions efficiently using point-of-sale systems.
  • Collaborated with team members to enhance overall customer satisfaction.
  • Resolved complaints effectively, ensuring positive customer experiences.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Education

High School Diploma -

Academia Regional Adventista Del Este
Rio Grande, Puerto Rico

Bachelor of Arts - Social Work

University of Puerto Rico, Rio Piedras Campus
San Juan, Puerto Rico
2027

Skills

  • Collection maintenance
  • Adaptable and flexible
  • Problem-solving
  • Public Service Skills
  • Quality Costumer Service
  • Attention to detail
  • Teamwork and collaboration

Accomplishments

President of the Student Association of Social Work in the University of Puerto Rico, Rio Piedras Campus.

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Beginner (A1)

Timeline

Library Student Assistant

University of Puerto Rico, Rio Piedras Campus
01.2024 - 03.2025

Customer Service Sales Representative

Chamitos Frappe & Açai
2022 - 2023

High School Diploma -

Academia Regional Adventista Del Este

Bachelor of Arts - Social Work

University of Puerto Rico, Rio Piedras Campus
Gianella M. Chinea Cordero