Gil E. Feliciano Torres
SAN JUAN
Summary
Extensive experience in deal making and business negotiation with local and multinational companies seeking Telecom and IT solutions. Use of creative and innovative ideas, technical experience, language skills, knowledge of market and strategic persuasion to deliver sound cost-effective solutions. Extensive experience developing technology initiatives to support business needs and helping enterprises pursue leadership on the industry. Telecom Industry knowledge, carrier relations and cost efficiency negotiation. 20 years of experience in the IT industry, including hands-on experience in IT outsourcing projects from the perspectives of both customer and service provider. Through an effective leadership and adequate management process, drive the technology team to achieve standardized infrastructure operations and refresh processes. 15+ years in Information Regulation and Applicable Law analysis for compliance including HIPAA, SSAE16, Insurance and Bank regulations. Established compliance GAP analysis and remediation plans. Excellent with coordinating, mentoring and exchanging information with colleagues. Always committed to team success. Capable of assuming responsibility, exercising and working independently as required. Have developed many policies and system documentation. Involved in all aspects of project management including planning, communication, cost and change management. Industry experience includes Insurance, Health, Banking, Manufacturing, Government and Consulting. Excellent communication/ interpersonal skills.
Overview
29
29
years of professional experience
Work History
Infrastructure Director
MMM Holdings LLC
Hato Rey
07.2016 - Current
- Collaborated with senior leadership to set strategy for technology advancement and growth for the company.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Gave direction and leadership to the Infrastructure Team in running day-to-day operations pertaining to IT Infrastructure.
- Design and implement mitigation and remediation strategies for audit findings and observations.
- Define and execute migration to cloud strategy.
- Responsible for the definition, contracting and launch of IT services for new companies within PR and the US
- Adaptation of the Elevance Health Information Security Model to MMM of Puerto Rico needs and regulations
- Implementation, writing and revision of Information Security Policies, Standards and Procedures
Infrastructure Director
Abarca Health LLC
Hato Rey
10.2012 - 07.2016
- Responsible for the design and implementation of the enterprise strategy for technology advancement and growth.
- Design and implement Disaster Recovery and Business Continuity strategy.
- Transformed the IT infrastructure to a world class modular architecture to accommodate almost triple of the processing capacity growth in less than a year.
- Gave direction and leadership to the Infrastructure Team in running day-to-day operations pertaining to IT Infrastructure.
- Support in the design and adaptation of the system development life cycle (DevOPs/Agile) to the company needs.
- Adaptation of a Security Model to the needs and regulations of the company including HIPAA and Sarbanes-Oxley.
- Implementation, writing and revision of Information Security and IT Policies, and Procedures.
IT Infrastructure & Information Security Manager
MAPFRE Puerto Rico
Hato Rey
10.2004 - 10.2012
- Member of the IT Outsourcing steering committee, responsible for the implementation of the corporate strategy for a Regional Data Center
- Implementation of the Company’s objectives for cost reduction on IT Infrastructure expenses
- Run day-to-day operations pertaining to IT Infrastructure
- Information Security Liaison for MAPFRE Corp
- Adaptation of the MAPFRE Information Security Model to MAPFRE Puerto Rico needs and regulations
- Implementation, writing and revision of Information Security Policies, Standards and Procedures
- Internal and External Audit Liaison and coordinator for the remediation plans
- Administration of outsourcing contract for user technical support and help desk
Business Solutions Manager
TData Puerto Rico
Guaynabo
01.2001 - 10.2004
- Global Accounts Virtual Private Network (VPN) design using ATM, FR, IP, MPLS technologies
- Voice, data and video integration using VoFR, VoIP and V2oIP technologies
- Disaster Recovery, Managed Services, Cost Reduction Solutions Design to support Global Accounts initiatives
- Using creative and innovative ideas, technical experience, language skills, knowledge of market and strategic persuasion, was able to deliver sound cost-effective solutions
Project Management
TLData Advace Communication Services
Guaynabo
01.1999 - 12.2000
- Client Virtual Private Network (VPN) design and implementation using ATM, FR, IP, MPLS technologies
- Voice, data and video integration using VoFR, VoIP and V2oIP technologies
- Technical Sales Support
- Acting Manager during Manager’s business trips and vacations
Network Engineer
TLD of Puerto Rico
Guaynabo
02.1997 - 01.1999
- TLD.NET platform upgrade and migration
- Trunk traffic engineering
- Technical Sales Support
- Assistance in the design and implementation of the PanAmercian Network
- Acting Manager during Manager’s business trips and vacations
Assistant Material Analyst
Puerto Rico Telephone
Guaynabo
09.1995 - 02.1997
- Worked by contract for Erwin Rodriguez & Associates
- Outside Plant construction project review to ensure proper assignment of materials
- Construction projects accounting
Education
Bachelor in Science - Electrical Engineering
University of Puerto Rico – Mayagüez Campus
Mayagüez, Puerto Rico06.1995
Skills
- Customer satisfaction oriented
- Telecom and Network environments
- Business Planning
- Information Technology Management
- Virtualization Technology
- Cloud Strategy
- Verbal and written communication
- Ethical Hacking
- Security assessment
- Good communication skills
- Good leader
- Self-starter
- Highly motivated
- Budget Control
- Project Coordination
- Contract Management
References
Available upon request
Timeline
Infrastructure Director
MMM Holdings LLC
07.2016 - Current
Infrastructure Director
Abarca Health LLC
10.2012 - 07.2016
IT Infrastructure & Information Security Manager
MAPFRE Puerto Rico
10.2004 - 10.2012
Business Solutions Manager
TData Puerto Rico
01.2001 - 10.2004
Project Management
TLData Advace Communication Services
01.1999 - 12.2000
Network Engineer
TLD of Puerto Rico
02.1997 - 01.1999
Assistant Material Analyst
Puerto Rico Telephone
09.1995 - 02.1997
Bachelor in Science - Electrical Engineering
University of Puerto Rico – Mayagüez Campus
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