Gillinette L. Crispín Hernande
Mayaguez,Puerto Rico
Summary
Resourceful Universal Associate Banker Teller known for high productivity and efficient task completion. Possess specialized skills in customer service, financial transactions accuracy, and compliance with banking regulations. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and client satisfaction.
Overview
5
5
years of professional experience
Work History
Universal Associate Banker Teller
Oriental Bank
Mayaguez, PR
11.2019 - Current
- Maintained accurate documentation of all transactions performed throughout the day.
- Balanced daily cash drawer by counting currency, coins and checks.
- Reconciled customer accounts to ensure accuracy of records.
- Verified identification for customers making large deposits or withdrawals.
- Provided support during peak periods or vacations within the branch office.
- Handled all customer complaints in a professional manner according to bank policy.
- Monitored suspicious activity in accordance with Bank regulations.
- Processed deposits, withdrawals, check cashing, loan payments, cash advances and money orders.
- Assisted customers with account information inquiries and transactions.
- Followed security protocols while handling large amounts of cash.
- Greeted customers and provided excellent customer service.
- Cross-sold banking products such as loans, credit cards and investments when appropriate.
- Maintained confidentiality of customer financial information at all times.
- Attended training sessions designed to increase knowledge of banking products and services.
- Provided assistance with ATM machines when needed.
- Performed opening and closing duties such as balancing the vault and preparing cash drawers.
- Prepared reports for management review of teller activities on a regular basis.
- Adhered to all Bank policies and procedures related to customer service.
- Assisted in resolving issues concerning overdrafts, transfers, stop payments .
- Answered customer questions regarding bank services including interest rates on accounts and fees associated with them.
- Resolved discrepancies between actual cash on hand versus computerized records.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Maintained confidentiality of bank records and client information.
- Directed specific questions to appropriate branch personnel.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified transaction errors when debits and credits did not balance.
- Resolved problems or discrepancies concerning customers' accounts.
Education
Associate of Applied Science - Adm Secretarial Ejecutivo
IBC
Mayaguez05-2007
Skills
- Transaction processing
- Cash handling
- Customer account reconciliation
- Regulatory compliance
- Sales promotion
- Customer service
- Relationship building
- Conflict resolution
- Team collaboration
- Cash handling and management
Languages
Spanish
First Language
English
Upper Intermediate
B2
Timeline
Universal Associate Banker Teller
Oriental Bank
11.2019 - Current
Associate of Applied Science - Adm Secretarial Ejecutivo
IBC