Ginna Paul
St. Thomas
Summary
Dedicated and detail-oriented professional with over 2 years of experience in customer service .Seeking to leverage my skills in a challenging role that allows for growth and development.
Overview
4
4
years of professional experience
Work History
Office Assistant
Virgin Islands Yacht Charters
St. Thomas
12.2024 - Current
- Check in and out guests, ensuring a smooth arrival and departure process.
- Provide necessary paperwork and documentation to guests.
- Create and manage schedules for the team to optimize operations.
- Accept payments and process transactions efficiently.
- Respond to emails and phone calls, addressing inquiries and providing information.
Bank Representative
First Bank
St. Thomas
01.2023 - 12.2024
- Accepted bank payments and processed transactions for customers.
- Conducted ATM reconciliations to ensure accuracy in financial reporting.
- Promoted banking tools and services to enhance customer experience.
- Processed bank transactions both internally and externally, maintaining compliance with regulations.
Customer Service Agent
JetBlue Airways
St Thomas
07.2022 - 11.2023
- Monitored customer feedback through surveys and other methods for quality assurance purposes.
- Updated customer records in the CRM system accurately with each interaction.
- Answered incoming calls promptly and professionally within company standards.
- Advised customers on purchasing decisions based on their individual needs.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Performed administrative duties related to customer service such as filing documents or completing paperwork.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Assisted with traffic control with aircraft and passengers .
Office Lead
Berrios
St. Thomas
10.2021 - 10.2023
- Processed payments and managed financial transactions at the front desk.
- Assisted the manager with scheduling and operational tasks.
- Processed paperwork and ensured accurate pricing on sale items.
- Maintained a high level of customer service and support.
Education
High School Diploma -
Charlotte Amalie High School
St. Thomas, USVI06.2017
Skills
- Customer Service
- Attention to Detail
- Bilingual: Creole and English
- Data entry
- Customer relationship management
- Strong interpersonal skills
Languages
English
First Language
Haitian Creole
Beginner
A1
Timeline
Office Assistant
Virgin Islands Yacht Charters
12.2024 - Current
Bank Representative
First Bank
01.2023 - 12.2024
Customer Service Agent
JetBlue Airways
07.2022 - 11.2023
Office Lead
Berrios
10.2021 - 10.2023
High School Diploma -
Charlotte Amalie High School