Hi, I’m
Giovan Gonez Valentin
San Juan,PR
Overview
16
years of professional experience
Work History
Proof Technologies Inc.
Legal Administrative Assistant
08.2019 - 04.2024
Job overview
- E-Filing and Document Management on cloud-based platforms
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes
- Prepared drafts of forms, letters and agreements for legal staff use
- Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Oriental Bank
Virtual Teller
08.2023 - 02.2024
Job overview
- • Delivered unique and professional customer experience by effectively addressing
- Handled customer inquiries and solutions remotely.
- • Processed check and cash deposits, withdrawals, transfers, and other banking
- • Assisted customers with account inquiries, balance checks, and updates to account
- • Educated customers on digital banking solutions and self-service applications, helping
- • Recorded financial data and documented each transaction in the bank's computer system
- • Ensured all transactions and interactions comply with bank policies, procedures, and
Walmart
Customer Service Manager
06.2010 - 02.2019
Job overview
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Prados Aponte Law Firm
Legal Administrative Assistant
01.2008 - 06.2010
Job overview
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Helped with intake of new clients and materials by setting up files and documenting important information.
- Collaborated on complex legal matters, conducting research to support attorneys in preparing cases for litigation or settlement negotiations.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
Timeline
Virtual Teller
Oriental Bank
08.2023 - 02.2024
Legal Administrative Assistant
Proof Technologies Inc.
08.2019 - 04.2024
Customer Service Manager
Walmart
06.2010 - 02.2019
Legal Administrative Assistant
Prados Aponte Law Firm
01.2008 - 06.2010
Alison
Legal Studies Diploma from Legal Studies
Fernando Suria Chaves
High School Diploma
Skills
- E-Filing and Document Management
- Expert in Client-Centered Communication
- Proficiency on cloud-based platforms management and data storage
- Remote Operational Equipment
- Relationship building and rapport
- Expert in Client-Centered Communication, engagement and retention
- Research and data collection
- Expert Customer Service Manager
Education
AlisonRemote
Legal Studies Diploma from Legal Studies
03.2025
Fernando Suria ChavesBarceloneta
High School Diploma
05.2007
Languages
Spanish
English
Summary
Detail-oriented professional with extensive experience in administrative and customer service roles, adept at enhancing organizational efficiency and cultivating positive client relationships. Proficient in bilingual communication (English and Spanish) and skilled in cloud-based platform management, e-filing processes, and secure communication protocols. Known for adaptability, resourcefulness, and delivering measurable results in fast-paced environments. Committed to continuous learning and aligning expertise with organizational goals to drive success.
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