Giovanna Rivera
Bayamón
Summary
Dynamic professional with experience at Wells Fargo & Company, adept in handling high-pressure situations and customer inquiries with professionalism and courtesy. Demonstrated ability to enhance customer satisfaction and team collaboration, showcasing strong problem-solving abilities and adaptability. Excelled in hospitality service expertise and memory retention, contributing to positive feedback and repeat business.
Overview
3
3
years of professional experience
Work History
Waitress Trainee
Sofias
03.2024 - 11.2024
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Bank Customer Service Representative
Wells Fargo & Company
05.2022 - 02.2023
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
Education
Associate of Applied Science - Business Administration
Caribbean University
Vega Baja05-2017
Skills
- Cleanliness
- Handling complaints
- Memory retention
- Food presentation
- Customer service
- Team collaboration
- Beverage service
- Hospitality service expertise
- Guest engagement
- High-volume dining
- Teamwork
- Problem-solving abilities
- Adaptability
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Waitress Trainee
Sofias
03.2024 - 11.2024
Bank Customer Service Representative
Wells Fargo & Company
05.2022 - 02.2023
Associate of Applied Science - Business Administration
Caribbean University
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