Summary
Overview
Work History
Education
References
Strengths
Certification
Timeline
Generic

Giovanni Marchessi Pagán

Guaynabo

Summary

Dynamic professional with extensive experience in customer service and operations in the banking industry. Proven ability in mortgage servicing and client relations, complemented by strong analytical skills from forensic training. Recognized for effective communication and problem-solving, ensuring client satisfaction and operational efficiency. Committed to maintaining high standards in all interactions.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Associate, Customer Inteligence & Operations

Oriental Bank
SAN JUAN, PUERTO RICO
08.2024 - Current
  • Mortgage cancellations
  • Handle clients claim
  • General guidance on mortgage loans, such as monthly payments, insurance, and contributions
  • Updated and maintained databases with current information

Contact Representative

IRS
SAN JUAN, PUERTO RICO
11.2023 - 11.2024
  • Answer and tranfer incoming calls
  • Responded to customer complaints and escalated issues when necessary

Associate

Oriental Bank
San Juan, PUERTO RICO
03.2021 - 11.2023
  • Mortgage Servicing
  • Support Staff
  • Handle outgoing and incoming calls

Security Officer

Aerostar Airport Holdings LLC
Carolina, PUERTO RICO
07.2017 - 03.2021
  • Customer Services
  • Patrolling
  • Emergency doors check-up
  • Employees ID verification
  • Unattended items
  • Perimeter and infrastructure inspections

Nursing Assistant

Hospital Psiquiátrico Dr. Ramón Fernández Marina
SAN JUAN, PUERTO RICO
03.2015 - 07.2017
  • Scort
  • Maintained confidentiality of all patient information according to HIPAA guidelines
  • Assisted patients with daily activities such as bathing, dressing, and grooming

Education

BBA - Criminal Justice

University of Puerto Rico
Carolina
01.2018

References

  • Luis, Meléndez, Commander, (787) 513 – 6399, Air Force State Command, Force Support Flight
  • Edgardo, Rosado Santiago, Professor, (787) 635 - 6081, University of Puerto Rico Medical Science Campus School of Health Professionals, Radiologic Technology

Strengths

  • Leader
  • Fast Learner
  • Disciplined
  • Responsible
  • Optimist
  • Facilitator with positive attitude
  • Adaptable to changes

Certification

  • Forensic Science Institute in forensic crime scene management and mass disaster
  • Fema Independent Study IS 100.b, IS 200.b, IS 700.a, IS 800.b, IS 909
  • Recognition Certificate Of the United States Air Force CMSAF James A. Cody Along
  • Borinqueneers Response 2015

Timeline

Associate, Customer Inteligence & Operations

Oriental Bank
08.2024 - Current

Contact Representative

IRS
11.2023 - 11.2024

Associate

Oriental Bank
03.2021 - 11.2023

Security Officer

Aerostar Airport Holdings LLC
07.2017 - 03.2021

Nursing Assistant

Hospital Psiquiátrico Dr. Ramón Fernández Marina
03.2015 - 07.2017

BBA - Criminal Justice

University of Puerto Rico

Similar Profiles

CREATE PROFILE
Giovanni Marchessi Pagán