Giovanni J Ortiz Rosa

• Handle inbound and outbound calls, emails, and written correspondence from taxpayers in both English and Spanish. Assist with inquiries regarding tax laws, procedures, payments, refunds, and other related matters.
  - -Guide taxpayers through the process of resolving issues with their tax returns, including explaining forms, deadlines, and penalties. Help taxpayers understand their rights and obligations under the Internal Revenue Code.
  - Review tax documents and ensure that all necessary information is accurately captured. This may include processing tax returns, making adjustments, or assisting with payment arrangements.
  - Accurately enter data into IRS systems and maintain thorough records of all interactions with taxpayers for tracking and reporting purposes.
  - Adhere to strict confidentiality rules and regulations regarding taxpayer information.

• Enhanced network security by implementing advanced threat detection and mitigation strategies. Top Secret Clearance (156 National Security)
  • Collect information of military operation classified information.
  • Analyze a lot of knowledge where and when an enemy can attack.
  • Preventing, detecting, and providing timely response to attack.
  • Secure or target computer networks.
  • Collect military data.
  • Protect sensitive military data software information.
• Performed regular audits of system logs for signs of suspicious activity or potential breaches, allowing for swift action when needed.
• Developed comprehensive risk assessments for critical systems, identifying vulnerabilities and prioritizing remediation efforts.
• Coordinated with IT personnel to ensure timely and successful patch management, reducing vulnerabilities and maintaining a secure network environment.

• • Solve solution to all my clients in under 8 minutes.
  • High quality service.
  • Analyze and maintain composure when the client gets their account hacked.
  • Verify transaction on which the client Is not similar too.
  • Add or subtract for client’s interest rates in their credit card.
  • Have high expectations and never leave a client unsatisfied.

• Assist customers with inquiries, product information, and finding items in the store.
• Help drive sales by suggesting items, upselling, or assisting customers during purchases.
• Organize and replenish shelves, displays, and stockrooms to ensure products are readily available.
• Ensure store displays are attractive and well-organized according to visual guidelines.
• Operate the register, process transactions, and handle returns or exchanges.
• Work with colleagues and management to ensure store operations run smoothly.

• Provided coupons, product samples and informational brochures to customers.
• Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
• Created and perfected various pitch promotions to attract customers toward products.
• Requested contact information from potential customers to provide additional information.

• Every client has their taxes and verifies if they are eligible or not.
• Solve problems for the clients if they had problems with any documents, we needed to verify their taxes.
• Be the first to respond in the pandemic to help the clients have their financial aid.
• Group meetings into have new other plans and community with clients during the pandemic.
• Conduct independent examinations.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.