Summary
Overview
Work History
Skills
Languages
Timeline
References
Generic

Giovanny Linares Oran

565 Calle Yunque, San Juan

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills as the client's needs.

Overview

16
16
years of professional experience

Work History

Data Entry Clerk

Optum - UHC
San Juan, Puerto Rico
12.2024 - Current
  • Identified discrepancies between source documents and entered data.
  • Verified accuracy and completeness of data entry into the database system.
  • Maintained confidentiality of sensitive information entered into the system.

Assistant Team Manager

Thinker Choice Solution
San Juan
06.2024 - Current
  • Monitored workflow and ensured accuracy of work produced by the team.
  • Collaborated with other departments to ensure timely completion of tasks.
  • Identified any gaps in skills or knowledge among staff members and provided relevant training opportunities as needed.
  • Solved problems, handled escalated issues and mitigated risks.

Customer Care Representative

Alight Solutions
San Juan
01.2020 - 05.2024
  • Answered customer inquiries over the phone, via email, and live webchat.
  • Provide assistance in specialized skills as an On-Floor Supervisor for HR, health and insurance, retirement, garnishments, and Payroll.
  • Provide assistance in specialized skills as a Life Benefits Specialist and Executive VIP Concierge.
  • Reviewed, researched, and resolved incoming garnishment orders and ensured accuracy of information.

Customer Service Representative

Conduent
San Juan
01.2019 - 01.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Event Staff Member

Akua Event Design Group
Hato Rey
01.2018 - 12.2019
  • Resolve any issues that may arise before or during an event.
  • Set up events props, tools, and decorations in adherence to the client's needs.

Interpreter/Reservist

Vanguard
San Juan
08.2017 - 12.2018
  • Provided simultaneous translation services for meetings and interviews.
  • Translated written texts from one language to another accurately and efficiently.
  • Facilitated communication between non-English speaking patients and service agents.

Skills

  • Critical Thinking and Active Listening
  • Strong interpersonal skills
  • Effective Communication, written and spoken
  • Technical Analysis
  • Customer Service and Relations
  • Expertise in ADP, SAP, TBA and Kronos Workforce Tools
  • Expertise in Genesys Cloud
  • Payroll and Garnishment processing
  • Database Research and Data Entry
  • Project Management
  • Product Research and Education
  • Quality Control
  • Employee File Maintenance
  • Document Review
  • Employee Training
  • Appointment Scheduling
  • Benefits Administration
  • Promotional Support
  • Adaptability
  • Typing and 10-Key Entry
  • Expertise in Microsoft Office and 360

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Data Entry Clerk

Optum - UHC
12.2024 - Current

Assistant Team Manager

Thinker Choice Solution
06.2024 - Current

Customer Care Representative

Alight Solutions
01.2020 - 05.2024

Customer Service Representative

Conduent
01.2019 - 01.2020

Event Staff Member

Akua Event Design Group
01.2018 - 12.2019

Interpreter/Reservist

Vanguard
08.2017 - 12.2018

References

References available upon request.

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Giovanny Linares Oran