Gisanny Ocasio
Kissimme
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Global Lounge
10.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Property Manager
Fore Property
12.2018 - 10.2022
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Assisted in the preparation of annual budgets, monitoring expenses to ensure financial goals were met.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Prepared detailed reports on property performance metrics for monthly review meetings with senior management team members.
- Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
Leasing Consultant
Mckinley Properties
05.2016 - 12.2018
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Enhanced community atmosphere by planning and executing engaging resident events.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
Assistant Store Manager
Sally's Beauty Supply
02.2013 - 05.2016
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Created and maintained safe and secure work environments for employees.
Education
No Degree - LPN
Atenas Collage
Manati PR01.2013
Skills
- Business Processes and Procedures
- Records Management
- Application Process Proficiency
- Tenant Issue Resolution
- Property Tours and Inspections
- Housing Regulations
- Policy Enforcement
- Payment Collection
- Staff Management
- Unit Inspection
- Leasing and Sales
- Appointment Scheduling
- Database Management
- Property Management
- Fair housing regulations
- Problem-solving abilities
- Time management
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Assistant Manager
Global Lounge
10.2022 - Current
Assistant Property Manager
Fore Property
12.2018 - 10.2022
Leasing Consultant
Mckinley Properties
05.2016 - 12.2018
Assistant Store Manager
Sally's Beauty Supply
02.2013 - 05.2016
No Degree - LPN
Atenas Collage
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