GISELLE RAMOS NIEVES
SAN JUAN
Summary
Expert in inventory management and customer satisfaction enhancement, with proven success in cash handling and effective communication. Skilled in associate training and implementing sales strategies to drive performance. Committed to fostering a positive retail environment and cultivating customer loyalty. Organized Administrative Assistant with a track record in managing high-priority tasks and coordinating office operations.
Overview
3
3
years of professional experience
Work History
Merchandise Coordinator
TJX COMPANY
GUAYNABO, PR
03.2025 - Current
- Ensured efficient processing of merchandise to maximize operational effectiveness.
- Maintained a clean, organized store environment to enhance customer experience.
- Executed receiving and merchandise standards to optimize inventory flow.
- Trained and mentored associates to improve team performance and service quality.
Administrative Assistant
FONDO DE BENEFICENCIA (HIETEL)
SAN JUAN, PR
01.2024 - Current
- All aspects of document management, telephone support, service coordination, benefits claims analysis, monetary disbursement, scheduling, and additional tasks.
Cash Office and Sales Associate
TJX COMPANY
GUAYNABO, PR
02.2022 - Current
- Reconciled cash drawers to maintain accurate cash flow management.
- Ensured compliance with company policies by organizing cash office records.
- Analyzed reports to identify trends and facilitate informed decision-making.
- Validated front-end associate performance to uphold operational standards.
- Implemented corrective measures to improve store operations and efficiency.
- Delivered exceptional customer experiences while minimizing loss prevention risks.
Customer Experience Coordinator
TJX COMPANY
GUAYNABO, PR
01.2024 - 03.2025
- Ensured positive customer experience throughout store, emphasizing front-end operations.
- Led team of associates, providing guidance to enhance customer service standards.
- Maintained clean and organized store environment to promote customer satisfaction.
Education
Bachelor of Science - Cellular And Molecular Biology
University of Puerto Rico, Rio Piedras Campus
San Juan, PR06-2015
Skills
- Cash handling
- Problem solving and analysis
- Effective communication skills
- Sales and markdown optimization
- Shrink reduction strategies
- Merchandise processing and retail operations
- Associate training and development
- Document management and filing
- Service coordination and customer relations
- Report writing and data archiving
References
References available upon request.
Timeline
Merchandise Coordinator
TJX COMPANY
03.2025 - Current
Administrative Assistant
FONDO DE BENEFICENCIA (HIETEL)
01.2024 - Current
Customer Experience Coordinator
TJX COMPANY
01.2024 - 03.2025
Cash Office and Sales Associate
TJX COMPANY
02.2022 - Current
Bachelor of Science - Cellular And Molecular Biology
University of Puerto Rico, Rio Piedras Campus
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