Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

GISELLE RAMOS NIEVES

SAN JUAN

Summary

Expert in inventory management and customer satisfaction enhancement, with proven success in cash handling and effective communication. Skilled in associate training and implementing sales strategies to drive performance. Committed to fostering a positive retail environment and cultivating customer loyalty. Organized Administrative Assistant with a track record in managing high-priority tasks and coordinating office operations.

Overview

3
3
years of professional experience

Work History

Merchandise Coordinator

TJX COMPANY
GUAYNABO, PR
03.2025 - Current
  • Ensured efficient processing of merchandise to maximize operational effectiveness.
  • Maintained a clean, organized store environment to enhance customer experience.
  • Executed receiving and merchandise standards to optimize inventory flow.
  • Trained and mentored associates to improve team performance and service quality.

Administrative Assistant

FONDO DE BENEFICENCIA (HIETEL)
SAN JUAN, PR
01.2024 - Current
  • All aspects of document management, telephone support, service coordination, benefits claims analysis, monetary disbursement, scheduling, and additional tasks.

Cash Office and Sales Associate

TJX COMPANY
GUAYNABO, PR
02.2022 - Current
  • Reconciled cash drawers to maintain accurate cash flow management.
  • Ensured compliance with company policies by organizing cash office records.
  • Analyzed reports to identify trends and facilitate informed decision-making.
  • Validated front-end associate performance to uphold operational standards.
  • Implemented corrective measures to improve store operations and efficiency.
  • Delivered exceptional customer experiences while minimizing loss prevention risks.

Customer Experience Coordinator

TJX COMPANY
GUAYNABO, PR
01.2024 - 03.2025
  • Ensured positive customer experience throughout store, emphasizing front-end operations.
  • Led team of associates, providing guidance to enhance customer service standards.
  • Maintained clean and organized store environment to promote customer satisfaction.

Education

Bachelor of Science - Cellular And Molecular Biology

University of Puerto Rico, Rio Piedras Campus
San Juan, PR
06-2015

Skills

  • Cash handling
  • Problem solving and analysis
  • Effective communication skills
  • Sales and markdown optimization
  • Shrink reduction strategies
  • Merchandise processing and retail operations
  • Associate training and development
  • Document management and filing
  • Service coordination and customer relations
  • Report writing and data archiving

References

References available upon request.

Timeline

Merchandise Coordinator

TJX COMPANY
03.2025 - Current

Administrative Assistant

FONDO DE BENEFICENCIA (HIETEL)
01.2024 - Current

Customer Experience Coordinator

TJX COMPANY
01.2024 - 03.2025

Cash Office and Sales Associate

TJX COMPANY
02.2022 - Current

Bachelor of Science - Cellular And Molecular Biology

University of Puerto Rico, Rio Piedras Campus
GISELLE RAMOS NIEVES