Giselle Rodriguez Galloza
Aguada
Summary
Team Supervisor experienced in directing activities of workgroups. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Proactive professional bringing excellent leadership skills and capability to help staff meet and exceed customer expectations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Call Center Supervisor
Capitol Bridge
07.2023 - Current
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversee employee performance to foster accurate prioritization and achievement of productivity goals.
- Supervised 15 Call Center Agents in providing excellent customer service to callers.
- Oversee performance targets for call center agents.
- Oversee employee performance, attendance, time management and bi-weekly payroll for 15 employees.
- Supervised 15 call center agents and provided constructive feedback, and individual coaching resulting in higher morale and increased employee satisfaction.
Integrative Nutrition Health Coach
Self Employed
08.2021 - Current
- Promoted available resources and connected individuals with services.
- Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
- Prepared presentations on health for public.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
- Carried out day-day-day duties accurately and efficiently.
Blood Drive Coordinator
Banco De Sangre De Servicios Mutuos, Inc.
01.2012 - 12.2020
- Communicated with patients, ensuring that medical information was kept private.
- Motivated and supervised my team of 10 phlebotomy nurses in delivering quality blood donor's care.
- Established and maintained effective communication with staff physicians and community organizations to promote high quality blood drive's.
- Conducted routine facility inspections, identifying areas for an appropriate blood drive and eliminating hazards posed to staff and donors for continued compliance with regulations.
- Served as a liaison between organization, staff and community leaders.
- Identify, approach and connect with community organizations leaders to educate on blood drive urgent needs.
Quality Assurance Documentation Specialist
Banco De Sangre De Servicios Mutuos, Inc.
07.2009 - 12.2010
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
- Worked with internal staff to process documents and sent for closing.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Transmitted documents, organized revisions and tracked changes.
- Reviewed document management protocols and user activities against internal records policies and document management standards.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
Education
BBA - Advertising
Universidad Del Sagrado Corazón
San Juan, Puerto RicoMBA - Business Administration And Management
University of Phoenix
Phoenix, Arizona09.2016
Skills
- Constructive Feedback
- Employee Motivation
- Escalation Management
- KPI Tracking
- Amazon Connect
- Team Coaching
- Client Satisfaction
Certification
- Certified Integrative Nutrition Health Coach
Languages
Spanish, English
Native language
Timeline
Call Center Supervisor
Capitol Bridge
07.2023 - Current
Integrative Nutrition Health Coach
Self Employed
08.2021 - Current
Blood Drive Coordinator
Banco De Sangre De Servicios Mutuos, Inc.
01.2012 - 12.2020
Quality Assurance Documentation Specialist
Banco De Sangre De Servicios Mutuos, Inc.
07.2009 - 12.2010
BBA - Advertising
Universidad Del Sagrado Corazón
MBA - Business Administration And Management
University of Phoenix
- Certified Integrative Nutrition Health Coach
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