Giuliana Grabnickas
Durham
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environment. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.
Overview
25
25
years of professional experience
Work History
The Cosmetics Company Store, Estée Lauder
Part-Time Sales and Advisor Representative
Kittery
10.2022 - Current
- Provided customers with advice on the selection of makeup, skin care, hair care and fragrances.
- Provided customers with product advice and recommendations based on their individual needs.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Provided technical advice on skin care products such as makeup, hair care items, fragrances according to customer needs.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
Flight Attendant
JetBlue
North Long Island
10.2002 - 03.2021
- Followed safety, passenger and supply pre-flight checklists.
- Offered answers to passengers' questions and resolved issues that arose during flights.
- Kept cabin neat, clean and professional in appearance.
- Directed junior team members in proper duties and company regulations.
- Restocked and organized food, beverage and passenger items inventory.
- Helped guests locate seats and stow luggage in appropriate locations.
- Managed refreshments cart at scheduled intervals to give passengers food and beverages.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Handed out headphones, blankets and other items to passengers as requested.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Cleaned and serviced all areas of aircraft, including cabin, galleys and lavatories.
- Completed accurate audits of aircraft following cleaning and sanitization procedures.
- Stocked cabin with safety guides, airsick bags, cleaning supplies and other necessary items after every flight.
- Held employees responsible for fulfilling required duties and tasks during designated shifts.
- Answered clients' questions and promptly addressed concerns.
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures.
Guest Experience Specialist
Park Hyatt Chicago
Chicago
05.2000 - 04.2002
- Reviewed hotel reservations at beginning of shift, coordinated fulfillment of special guest requests, prepared room keys and collaborated with other departments to fully satisfy customers.
- Spot-checked and mobilized last-minute tidying up and pampering before each guest arrival and conducted routine quality assurance walk-throughs to drive smooth and stress-free welcomes.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Welcomed large volume of guests and improved overall customer service.
- Greeted guests at front desk, by name when possible, warmly offered assistance and went extra mile to answer questions or resolve issues beyond guest expectations.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Educated guests regarding important property information and directions to different hotel areas.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Arranged special accommodations for guests to enhance visitor experiences.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Facilitated successful front desk operations for high-volume hotel.
- Collaborated with housekeeping and maintenance staff to address and resolve facility and room issues.
- Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
- Input customer data into reservation software and made immediate updates to reflect room changes.
- Planned customized itineraries for guests with special activities to support local tourism and entertainment industries.
Education
Executive Secretary Certificate - Executive Assistant And Executive Secretary
British Secretarial Academy
Peru01.1983
High School Diploma -
Sacred Heart School
Peru12.1980
Skills
- Customer Service
- Team Leadership
- New Hire Coaching
- Emergency Situations Management
- Public Interaction
- Adult AED and CPR
- Problem-Solving
- Safety Procedures
- Administrative Tasks
- Training and Coaching
- Conflict Mediation
- Evacuation Procedures
- Creative Thinking
- Detail Oriented
- Special Needs Assistance
- Passenger Needs Assessment
- Passenger Interaction
- Safety Demonstrations
- Microsoft Office
- Customer Engagement
- Inventory Control
- Sales proficiency
- Product Demonstrations
- Beauty product demonstration
- Payment Processing
- Cosmetics and Facial Care Services
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited
English Spanish Portuguese
As a FA used different languages always.
Timeline
The Cosmetics Company Store, Estée Lauder
Part-Time Sales and Advisor Representative
10.2022 - Current
Flight Attendant
JetBlue
10.2002 - 03.2021
Guest Experience Specialist
Park Hyatt Chicago
05.2000 - 04.2002
Executive Secretary Certificate - Executive Assistant And Executive Secretary
British Secretarial Academy
High School Diploma -
Sacred Heart School
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