GLADYS M. ROSARIO RODRÍGUEZ

• Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
• Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers
• Proficiently handled high call volumes while maintaining quality service standards
• Used database system to record notes and call information
• Participated in ongoing training to enhance own job skills and knowledge
• Collaborated with team members in order to achieve organizational goals

• Proficiently managed incoming calls, emails, and customer inquiries
• Implemented new processes that improved overall efficiency in the workplace
• Reviewed applications for accuracy before submission according to established guidelines while exercising sound judgement
• Provided excellent customer service to prospective students and their families, demonstrating strong communication skills
• Utilized Microsoft Office Suite software proficiently when creating reports or other documents
• Assisted in the coordination of college admissions events, utilizing organizational capabilities
• Compiled and maintained student records utilizing proficient data entry techniques

• Maintained accurate records of stock levels and inventory
• Organized displays of merchandise according to corporate guidelines to maximize visual impact
• Collaborated closely with other departments within the store to ensure efficient operations
• Engaged potential customers by initiating conversation about fragrance products they may be interested in purchasing

Extracurricular Activities: Choir Jan 2021 - Apr 2022