GLADYS SANTIAGO MARRERO
San Juan
Summary
Dynamic and detail-oriented professional seeking a position in Front Desk, Data Entry, Customer Service, or a related field within a forward-thinking company that values initiative and growth. Committed to delivering exceptional service and support through strong organizational skills and a dedication to excellence. Eager to embrace immediate challenges while fostering a collaborative environment that encourages career advancement. Prepared to leverage experience and adaptability to enhance operational efficiency and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Remote Call Center Customer Service Representative
Conduent Business Solutions
01.2021 - Current
- Resolved customer inquiries efficiently using CRM systems.
- Data Entry
- Assist customer with warm and professional attitude
- Interact with customer
- Inbound/Outbound Calls
Floor employee
Wellcare Pharmacy
01.2019 - 01.2021
- Customer service
- Collaborated with pharmacy staff to ensure efficient workflow and service delivery.
- Maintained inventory accuracy through regular stock checks and replenishment.
Front Desk Supervisor/Housekeeping Supervisor/Front Desk Clerk
Hosteria Del Mar
01.2011 - 01.2019
- Supervised front desk operations, ensuring smooth guest check-in and check-out processes.
- Work directly with suppliers,make orders from suppliers
- Trained and mentored staff on customer service excellence and operational standards.
- Work with computer programs, Data Entry, office equipments
- Make and confirm reservations. Greet, register and assign rooms to hotel guests.
- Collected room deposits, fees, and payments.
- Post charges for rooms, food, liquor, or telephone calls.
- Coordinated with housekeeping and maintenance to ensure room readiness and quality assurance.
Front Desk Clerk
Villa Verde Inn
01.2010 - 01.2011
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Data Entry on systems
- Greet, register and assign rooms to guests of the hotel.
- Collected room deposits, fees, and payments.
Floor Sales Manager/Sales Person
Amber Dreams
01.2001 - 2008
- Served as mentor to junior team members.
- Greeted customers and ascertained customers' needs.
- Maintained records related to sales/cash register
- Inventory, Data Entry
Education
Certificate - Medical Billing I and II
Univ. Sacred Heart
San Juan, PR01.2009
GA - Administration & Management
International Jr. College
San Juan, PR01.1995
Certificate - Receptionist w/ Word processing
Esc. Rafael Cordero
San Juan, PR01.1990
Skills
- Broad knowledge in management and sales
- Knowledge in computers Word, Excel, Powerpoint, Quickbooks, Data Entry
- Experience in customer service
- Service oriented
- Good and energetic personality
- Excellent communication skills
- Knowledge in front desk and concierge services
- Completely bilingual (Spanish & English)
References
They will be offered at the time of the interview
Timeline
Remote Call Center Customer Service Representative
Conduent Business Solutions
01.2021 - Current
Floor employee
Wellcare Pharmacy
01.2019 - 01.2021
Front Desk Supervisor/Housekeeping Supervisor/Front Desk Clerk
Hosteria Del Mar
01.2011 - 01.2019
Front Desk Clerk
Villa Verde Inn
01.2010 - 01.2011
Floor Sales Manager/Sales Person
Amber Dreams
01.2001 - 2008
GA - Administration & Management
International Jr. College
Certificate - Receptionist w/ Word processing
Esc. Rafael Cordero
Certificate - Medical Billing I and II
Univ. Sacred Heart