Summary
Overview
Work History
Education
Skills
References
Timeline
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Glorideliz Serrano López

Summary

Experienced professional seeking to establish and consolidate myself in a tourism-oriented company. Eager to contribute my extensive experience and knowledge across various areas of the industry. Committed to job stability and professional growth while effectively executing assigned functions.

Overview

7
7
years of professional experience

Work History

Lead Agent

Travel Planners & Micrucero.com
12.2022 - Current
  • Effectively managed complex client issues, working closely with all stakeholders to reach a satisfactory resolution.
  • Identified areas for improvement in agent performance, providing constructive feedback and coaching for success.
  • Monitored call quality to ensure high levels of professionalism and adherence to company standards.
  • Trained new hires on company policies, procedures, and best practices, ensuring consistent service quality across the team.
  • Managed a team of agents, providing guidance and support to achieve performance goals.

Shift Supervisor

Starbucks Puerto Rico
06.2021 - 12.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Helped store management meet standards of service and quality in daily operations.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Prep Cook

Olive Garden
08.2019 - 06.2021
  • Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Followed orders from head chef to establish productive and timely preparation of meals.

Cook

Café Latte Encantada
06.2019 - 08.2019
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Cook

The Walt Disney Company
01.2019 - 05.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Cook

Café Latte Encantada
09.2018 - 01.2019
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Line Cook

Dave & Buster's
01.2018 - 09.2018
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Education

Master In Strategic Tourism - Tourism

Ana G. Méndez University
Carolina, Puerto Rico
05.2024

Bachelor In Culinary Management - Culinary Arts

Ana G. Méndez University
Carolina, Puerto Rico
05.2021

High School Diploma -

Miguel Such High School
San Juan, Puerto Rico
05.2016

Skills

  • Customer service
  • Verbal/Non-verbal communication
  • Detail-oriented
  • Computer skills
  • Bilingual (Spanish, English)
  • Decision Making
  • Delegation
  • Leadership
  • Strategic Planning
  • Ability to teach and mentor
  • Goal setting
  • Prioritization
  • Compliance Management
  • Critical Thinking
  • Documenting information
  • Relationship Building
  • Call Management
  • Quality Assurance
  • Staff Motivation
  • Training delivery

References

Available upon request

Timeline

Lead Agent

Travel Planners & Micrucero.com
12.2022 - Current

Shift Supervisor

Starbucks Puerto Rico
06.2021 - 12.2022

Prep Cook

Olive Garden
08.2019 - 06.2021

Cook

Café Latte Encantada
06.2019 - 08.2019

Cook

The Walt Disney Company
01.2019 - 05.2019

Cook

Café Latte Encantada
09.2018 - 01.2019

Line Cook

Dave & Buster's
01.2018 - 09.2018

Master In Strategic Tourism - Tourism

Ana G. Méndez University

Bachelor In Culinary Management - Culinary Arts

Ana G. Méndez University

High School Diploma -

Miguel Such High School

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