GLORIEL RODRIGUEZ RUIZ
Yauco,PR
Summary
Experienced Customer Service Representative, native Spanish speaker and fluent in English. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Dynamic Bilingual Customer Service Representative with 3+ years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Combat Medic
ARMY National Guard PR
12.2022 - Current
- Administer medical care in field, humanitarian situations as well as clinics within military bases
- Treat and respond to illnesses and injuries.
- Enhanced patient survival rates by providing timely and accurate medical care on battlefield.
- Administered life-saving interventions, including airway management and hemorrhage control, during high-stress combat situations.
- Improved overall team efficiency by maintaining accurate records of supplies, equipment, and medical treatments administered.
- Demonstrated adaptability when faced with limited resources or challenging environmental conditions while delivering quality patient care.
Assistant Executive Director
LatinUs Theater
02.2022 - 06.2022
- 10 hours worked per week.
- LatinUs Theater Company is first All-Spanish theater in Northeast Ohio.
- Developed and executed strategic plans to align with organization''s mission and goals.
- Collaborated with department heads to improve cross-functional communication and teamwork.
- Mentored staff members for professional growth, leading to increased job satisfaction and productivity.
- Supported board members with timely updates and comprehensive reports, resulting in better decision making.
- Enhanced organizational efficiency by streamlining processes and implementing innovative solutions.
- Coordinated fundraising events, which generated significant financial resources for organization.
Bilingual Customer Service Representative
Third Federal Bank
02.2020 - 02.2022
- 40 hours worked per week
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Worked as teller and then transferred to call center.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Worked multiple computer systems to better assist customer and handled variety of customer inquiries regarding checking, savings, certificates of deposit and more.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
Patient Care Nurse Assistant
The Cleveland Clinic
10.2019 - 02.2020
- 40 hours worked per week
- Performed duties to promote patient comfort and provide assistance to nursing staff
- Assisted nursing staff in delivering high-quality care by accurately recording vital signs, administering medication, and maintaining detailed patient records.
- Took accurate and timely data of vitals, blood glucose and other data.
- Improved patient satisfaction by providing compassionate and attentive care to patients of various ages and medical conditions.
- Reduced patient falls by regularly monitoring their safety and implementing fall prevention strategies as directed by nursing staff.
- Maintained clean and safe environment for patients, conducting regular room checks and adhering to strict infection control protocols.
- Enhanced patient comfort with personalized attention, addressing individual needs, and promptly responding to call lights.
Financial Advisor
Ohio Savings Bank A Division Of New York Community Bank
08.2018 - 10.2019
- 40 hours worked per week
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Enhanced customer satisfaction with personalized support and effective communication during the account opening process.
- Developed comprehensive knowledge of bank products and services to effectively guide clients through the account selection process.
Education
General Health Science Bachelors Degree -
Cleveland State University
Cleveland, OH01.2021
High School Diploma -
Lincoln West High School
Cleveland, OH01.2011
Skills
- Bilingual - Fluent in Spanish and English
- Critical Thinking
- Problem solving
- People skills/teamwork
- Computer skills and self-management within others
- Service Recommendations
- Customer Support
- Call Center Operations
- Financial Advising
- Customer Relationship Building
- Community Engagement
- Emergency Care
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 6 staff members.
Certification
EMT Certification & CPR, American Red Cross BLS, 08/30/23
References
- Dr. Monica Torres, 216-870-8220, torresm@latinustheater.com
- Katherine Gonzalez, 216-288-0414, katherine8731@gmail.com
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Combat Medic
ARMY National Guard PR
12.2022 - Current
Assistant Executive Director
LatinUs Theater
02.2022 - 06.2022
Bilingual Customer Service Representative
Third Federal Bank
02.2020 - 02.2022
Patient Care Nurse Assistant
The Cleveland Clinic
10.2019 - 02.2020
Financial Advisor
Ohio Savings Bank A Division Of New York Community Bank
08.2018 - 10.2019
General Health Science Bachelors Degree -
Cleveland State University
High School Diploma -
Lincoln West High School
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