Glori J. Serrano, MBA
San Juan
Summary
Experienced Human Resources and Talent Acquisition professional with more than 17 years of expertise across all facets of HR, including full-cycle HR management, talent development, employee relations, benefits administration, and policy creation. Recognized for successfully building strong teams and enhancing organizational culture. Proficient in developing and managing comprehensive compensation and benefits programs—covering retirement plans, medical, dental, vision, life, and disability insurance, as well as employee assistance programs. Well-versed in onboarding, training, and new hire enrollment processes. Extensive background in corporate recruitment for positions ranging from entry-level to executive leadership.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Manager, Talent Acquisition
DXC Technology
08.2021 - Current
- Sources, screens, and interviews candidates from both internal and external sources ensuring that recruiting practices comply with EEO and ADA guidelines. Coordinates interview schedule with hiring management.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Conducts reference and background checks and assists managers in evaluating applicant qualifications and in the selection of the most qualified candidates.
- Prepares and extends job offer packages to successful candidates. In conjunction with management, negotiates package as appropriate.
- Develop applicant flow for key positions. Develops and implements sources for applicants using internet sourcing, employee referral programs, job fairs, trade fairs, etc.
- Develop relationships with search firms, employment agencies, college placement personnel, etc. to facilitate applicant database.
- Utilizes advertisements in appropriate newspapers, trade journals, and other publications to attract candidates for key or high-level positions as needed.
- Facilitates the new-hire process including orientation, coordination of physical examinations/drug testing, and ensuring the appropriate and timely processing of new-hire paperwork.
- Maintains current knowledge of industry employment trends and internal compensation, benefits, and personnel practice developments to identify current and/or potential issues that may impact applicant availability.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
Talent Acquisition Professional Associate/Project Coordinator
Jacobs Engineering Group
04.2019 - 05.2021
- Built a roster with 400 people including engineers and architects, over 150 hired for the Federal Emergency Management Agency (FEMA), using Taleo/Oracle.
- Responsible for full-cycle recruiting including research, requisition management, sourcing, offer negations, and closing; hires, benefits packages, and onboarding.
- Works with members of the senior leadership team, management, clients, and candidates to identify and attract talent.
- Ensures regular communication with hiring managers to discuss candidates and drive the recruitment process.
- Maintains recruiting data and reports metrics with a high level of confidentiality.
- Project Coordination supporting the IASC Program for the COVID-19 Vaccination Centers.
Human Resources Manager
Xterra Group
07.2018 - 04.2019
- Manage the Human Resources Department and relate all phases reporting to the President. Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- As part of my recommendations, I worked with the President's company to have medical insurance as a new non-statutory benefit.
- Recruiting exempt and no-exempt positions, coordinating employee activities, investigating and solving employee versus management grievances, and designing performance evaluations according to the company. Design, conduct, and train according to company needs.
- Design and manage the progressive and corrective disciplinary process. Redesign and define salary structure and job descriptions.
- Provide advice to the departments regarding employee relations concerns and issues, such as management and employee rights, responsibilities, and best practices designed to reduce conflicts and litigations.
Human Resources Manager
Job Opportunities & Business Solutions, Inc.
02.2015 - 04.2018
- Coordinated and supervised the human resources operation including, but not limited to, the recruiting process, benefits, evaluation of employment, wage increase, progressive discipline, and termination of employees.
- Executed cost-saving strategies in benefits, resulting in an 8% reduction in annual benefits.
- Directs and keeps the company in full compliance with state and federal labor laws.
- Serve as model and management consultant in making decisions that affect the development of the company, identify, develop, and implement strategic plans with Human Resources to meet the operational goals.
- Serve as a mediator resolving disputes.
Human Resources Manager
AIT Technologies, Inc.
11.2013 - 02.2015
- Work with the President to develop a hiring strategy to ensure staffing levels are maintained and to minimize hourly turnover.
- Source, screen, and interview applicants using the competency-based interview guidelines found in the hiring guide and through the group interview process.
- Lead the training and development of all employees to ensure compliance with the company's service/product knowledge.
- Manages statutory benefits (Vacations, and Sick leave, SINOT, CFSE, Chauffeur Insurance, Unemployment, etc.). Processing payroll using Sage 50 (Peachtree) System.
Human Resources Manager (Contract)
Power Precast Products, Corp.
05.2013 - 10.2013
- In charge of planning, implementing, and evaluating the relationships between employees and the company, working directly with the recruitment and dismissal processes; benefits, analysis, and job descriptions; process of evaluation and training of employees; payroll using ADP and salary processes.
- Responsible for developing methods to evaluate employee performance, and implementing Affirmative Action plans.
- Responsible for promoting and ensuring consistency in the policies, rules, and procedures of the company.
- Manages statutory benefits (Vacations, and Sick leave, SINOT, CFSE, Chauffeur Insurance, Unemployment, etc.).
- Responsible for guiding and maintaining the company in full compliance with state and federal labor laws.
- Serve as a model and consultant for management in making decisions that affect the development of the company.
Human Resources Unit Manager
Federal Emergency Management Agency (FEMA)
10.2007 - 03.2013
- Human Resources Manager support for declared disasters in Puerto Rico, the US Virgin Islands, New Jersey, and New York.
- Process and review employment applications. Interview job applicants, verifying information in order to evaluate them. Coordinate orientations and exit interviews.
- Provide employees with information about employee benefits, policies, job duties, working conditions, wages, and opportunities for promotion.
- Coordinated benefits packages for employees in NY, NJ, PR, and USVI in compliance with the Federal Government.
- Coordinated and provided training to employees.
- Release, terminate, or process separations of employees.
- Processing of Time and Attendance (Payroll WebTA) to report and ensure timeliness and accuracy for more than 400 disaster personnel.
- Part of the FEMA Incident Management Assistant Team, (IMAT-C): I coordinate and deploy specific personnel for Preliminary Damage Assessment as required for possible declarations, provide support in the development of disaster strategic financial plans in the event of a Presidential Declaration, and coordinate the activation of the Surge Account for disaster funding.
Education
MBA - Master's Degree in Human Resources Management
University of Phoenix
Bachelor of Science - Major in Communications
Interamerican University of Puerto Rico
Skills
- Human resources management
- Staff management
- Experienced in negotiating compensation
- Global employee benefits oversight
- Comprehensive benefits planning
- EAP program implementation and support
- Manage full-cycle talent acquisition
- International talent acquisition
- Contract negotiation expertise
- Expert in human resource legislation
- Job fair event management
- Training program development for new hires
- HR policy development
- Staff management
Certification
- Completed Seminar: Analyzing the Use of Medical Insurance
- Completed the Course: Same-Sex Marriage; How are my benefits affected?
- Completed Bold Strategies to Attract Talent. How can employers be creative in recruitment strategies, compensation, and benefits while managing legal risks?
- Certified in: OSHA General Industry Safety and Health
- Certified as a: Human Resources Professional
- Certified as a: Payroll Administrator
- Completed Seminar in: Medicinal Cannabis, Body Piercing, and Tattoos on the job, examined from the perspective of discrimination
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Affiliations
Member of the Affiliate of the Society for Human Resources Management, (SHRM)
SOFTWARE
- Workday
- Taleo/Oracle
- ADP
- Microsoft Office
Timeline
Associate Manager, Talent Acquisition
DXC Technology
08.2021 - Current
Talent Acquisition Professional Associate/Project Coordinator
Jacobs Engineering Group
04.2019 - 05.2021
Human Resources Manager
Xterra Group
07.2018 - 04.2019
Human Resources Manager
Job Opportunities & Business Solutions, Inc.
02.2015 - 04.2018
Human Resources Manager
AIT Technologies, Inc.
11.2013 - 02.2015
Human Resources Manager (Contract)
Power Precast Products, Corp.
05.2013 - 10.2013
Human Resources Unit Manager
Federal Emergency Management Agency (FEMA)
10.2007 - 03.2013
Bachelor of Science - Major in Communications
Interamerican University of Puerto Rico
MBA - Master's Degree in Human Resources Management
University of Phoenix
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