Summary
Overview
Work History
Education
Skills
Timeline
Generic
Génesis Tabales Rodríguez

Génesis Tabales Rodríguez

Gurabo

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

9
9
years of professional experience

Work History

Senior Insurance Operations Specialist

Marsh Saldaña
09.2021 - Current
  • Managed condominium commercial lines.
  • Prepared specifications for condominium clients based on current coverage and client needs.
  • Manage a team of five employees in insurance commercial lines.
  • Identified plans and resources required to meet project goals and objectives.
  • Closely collaborated with project members to identify and quickly address problems.
  • Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
  • Qualified leads, built relationships and executed sales strategies to drive new business.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Resolved issues promptly to drive satisfaction and enhance customer service.
  • Attended networking events to build relationships and identify sales opportunities.
  • Serviced accounts and proposed new products and services to maximize revenue.
  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service and organizing strategies.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met existing customers to review current services and expand sales opportunities.

Underwriter & Producer Services

Universal Insurance Company
12.2015 - 04.2021
  • Assisted clients and prospects with quotes, endorsements, coverage orientations, payments, among other matters.
  • Handling of customer complaints and disagreements to solve conflicts.
  • Document redaction, in English and Spanish, related to personal line covers.
  • Business retention support.
  • Controlled loss by assessing risk, conducting system analysis and recommending policy solutions.
  • Examined potential loss stemming from catastrophe, severity or frequency of possible loss.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Accounts & case analysis.
  • Side by side for new employees.
  • Met with customers, agents and brokers to negotiate coverage, price and payment plans.
  • Supported review and acceptance or denial of new or renewal business.
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.

Education

BBA - Human Resources Management

Universidad Ana G Méndez
Gurabo, PR
03.2021

Skills

  • Fully Bilingual (English & Spanish)
  • Organization and Time Management
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Flexible and Adaptable
  • Trainer Mentoring
  • Account Management
  • Customer Relations
  • Account Oversight
  • Interpersonal Skills
  • Microsoft Office (Word, Power Point, Publisher & Excel)

Timeline

Senior Insurance Operations Specialist

Marsh Saldaña
09.2021 - Current

Underwriter & Producer Services

Universal Insurance Company
12.2015 - 04.2021

BBA - Human Resources Management

Universidad Ana G Méndez

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Génesis Tabales Rodríguez