Summary
Overview
Work History
Education
Skills
Certification
Licenses
Additional Information
Timeline
Generic

Génesis A. Narváez Barbosa

Bayamón

Summary

Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Fraud Prevention Analyst

Banco Popular
09.2023 - Current
  • Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
  • Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
  • Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
  • Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
  • Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
  • Improved company's risk management processes through continuous monitoring, detection, and reporting of fraudulent activities.
  • Improved business processes by analyzing current practices and recommending optimization strategies.

Fraud Monitoring Representative

Banco Popular
03.2022 - 09.2023
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Summarized all key information regarding investigation into detailed report for delivery to client.

Legal Assistant

Rodríguez Fernaandez Law Office
04.2021 - 03.2022
  • 40 hours per week
  • Used scripted conversation prompts to convey current account information and obtain payments.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Financial Aid Officer

NUC University Online Division
12.2020 - 04.2021
  • 40 hours per week
  • Provided financial aid counseling to enrolled and prospective students.
  • Complied with all financial aid guidelines and regulations, including state and federal requirements.
  • Assisted in development of student financial aid plans and packages.
  • Presented financial aid workshops to help groups of students and parents navigate process.
  • Processed unique financial aid profiles for programs, including undergrad and post-grad applications.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Observed all corporate and federal regulatory policies in terms of data security, privacy and confidentiality

Sales Representative

Claro Puerto Rico
10.2019 - 07.2020
  • 30-40 hours per week.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Adapted sales techniques to specific clients and promoted products based on individualized client needs.
  • Developed marketing content such as blogs, promotional materials and advertisements for social media.
  • Created and implemented database designs and data models.
  • Evaluated source documents to locate information needed for each data entry field.
  • Engaged with customers to effectively build rapport and lasting relationships.

Education

Bachelor of Arts - Criminal Justice

NUC University
Bayamón
11.2020

High School Diploma -

Colegio Beato Carlos Manuel Rodríguez
Bayamón
05.2015

Skills

  • Spanish/English
  • Data analysis
  • Business process improvement
  • Customer needs assessment
  • Team collaboration
  • Microsoft Office Suite

Certification

Certified in Artificial Intelligence for Legal Professionals (I): Law and Policy National Chiao Tung University

Certified Blockchain, Udemy

Certified in Blockchain with Industry Applications

Certified Blockchain Expert

Certified Hyperledger Developer

Licenses

Real Estate Broker

C-22626

Additional Information

References available for solicitation. Disponibility Full Time/Part Time.

Timeline

Fraud Prevention Analyst

Banco Popular
09.2023 - Current

Fraud Monitoring Representative

Banco Popular
03.2022 - 09.2023

Legal Assistant

Rodríguez Fernaandez Law Office
04.2021 - 03.2022

Financial Aid Officer

NUC University Online Division
12.2020 - 04.2021

Sales Representative

Claro Puerto Rico
10.2019 - 07.2020

Bachelor of Arts - Criminal Justice

NUC University

High School Diploma -

Colegio Beato Carlos Manuel Rodríguez

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Génesis A. Narváez Barbosa