Génesis Daimar Robles Feliciano
Añasco
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
14
14
years of professional experience
Work History
Manager
Gulf Gas Station
Anasco , PR
06.2023 - 05.2025
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Calculated deductions and processed payroll for employees.
Administrative Assitant
Lcdo. Daniel Carrero
Anasco, Puerto Rico
06.2022 - 08.2023
- Executed record filing system to improve document organization and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Scheduled office meetings.
Insurance Advisor
The Bagnall Sha Agency LLC
Lancaster, PA
05.2019 - 06.2022
- Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies
- Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations
- Determined client needs and financial situations by listening and scheduling fact-finding appointments for staff teams
- Offered technical support and troubleshot issues to enhance office productivity
- Scheduled office equipment repair and maintenance to extend equipment lifespan and prevent unplanned downtime
- Edited documents to improve accuracy of language, flow and readability.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
Cashier / Costumer Service / Front Desk Manager
Target
Lancaster, PA
02.2019 - 05.2020
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
- Processed customer refunds and exchanges according to established guidelines
- Greeted customers entering store and responded promptly to customer needs
- Worked flexible schedule and extra shifts to meet business needs
- Collected and authorized payments of guests.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Stocker / Cashier
Walmart
Lancaster, PA
09.2011 - 06.2015
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Worked closely with shift manager to solve problems and handle customer concerns
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Psychology
Carlos Albizu University
Miami FL10-2026
Associate in Medical Billing & Coding -
YTI Technology
York, PA08-2024
Law
Notary
Lancaster, PA05.2022
Associate Degree in Cosmetology -
Empire Beauty School
Lancaster, PA09.2020
Skills
- Customer assistance
- Work ethic and integrity
- Cash handling
- Time management skills
- Team collaboration
- Customer service excellence
- Money handling
- Customer service
- Patience and empathy
- Cash register operation
- Conflict resolution
- Issue resolution
- Merchandise restocking
- Complex Problem-solving
- Guest inquiries
Languages
Spanish
Native Speaker
English
Bilingual or Proficient (C2)
References
Available upon request
Timeline
Manager
Gulf Gas Station
06.2023 - 05.2025
Administrative Assitant
Lcdo. Daniel Carrero
06.2022 - 08.2023
Insurance Advisor
The Bagnall Sha Agency LLC
05.2019 - 06.2022
Cashier / Costumer Service / Front Desk Manager
Target
02.2019 - 05.2020
Stocker / Cashier
Walmart
09.2011 - 06.2015
Bachelor of Science - Psychology
Carlos Albizu University
Associate in Medical Billing & Coding -
YTI Technology
Law
Notary
Associate Degree in Cosmetology -
Empire Beauty School