Grace M. Rivera
San Antonio
Summary
Dynamic Office Assistant with proven expertise at Fundacion UPENS, Inc., excelling in front desk support and payroll administration. Recognized for exceptional customer service and adept multitasking, I effectively managed inquiries and maintained data security while enhancing office efficiency through document management and team collaboration.
Overview
3
3
years of professional experience
Work History
Office Assistant/Front Desk Receptionist
Fundacion UPENS, Inc.
San Juan
06.2022 - 03.2025
- Provided front desk support, greeting visitors, managing inquiries, and ensuring a professional and welcoming environment.
- Operated a multi-line phone system, efficiently answering calls, directing inquiries, and taking accurate messages for proper follow-up.
- Provided program information to callers and visitors, ensuring clear communication of services and offerings.
- Maintained records of incoming calls and messages, ensuring accurate documentation and follow-up actions.
- Assisted with Human Resources functions, including organizing personnel files, scheduling interviews, and maintaining employee records.
- Collaborated with accounting and administrative staff on various tasks, such as processing invoices, managing financial documents, and preparing reports.
- Managed office documentation, organizing, filing, and securely storing paper files while adhering to record-keeping protocols.
- Ensured data security by shredding sensitive documents, and maintaining confidentiality.
- Created professional documents using Word, PowerPoint, and Excel, supporting office functions and presentations.
- Took and documented meeting minutes, ensuring accurate and thorough records of discussions and action items.
- Maintained minute books, and ensured proper organization of meeting records.
- Handled photocopying tasks efficiently to produce high-quality document copies as needed.
- Monitored and managed office supply inventory, tracking usage, and proactively ordering supplies to avoid shortages.
- Digitized foundation documents and maintained secure, confidential electronic files in compliance with organizational data protection standards.
- Processed payroll calculations for Foundation employees, ensuring timely and accurate compensation in line with organizational policies.
Education
Cosmetology -
Century College
Bayamon, Puerto Rico02-2024
Vocational High School Diploma - Cosmetology And Hairstyling
Emilio R Delgado Vocational High School
Corozal, Puerto Rico05-2022
Some College (No Degree) - Biology
InterAmerican University of Puerto Rico
Bayamon, Puerto Rico Year 2022Skills
- Front desk support
- Multi-line phone operation
- Payroll administration
- Data security
- Customer Service Excellence
- Multitasking
- Problem solving
- Data entry
- Document Management
- Technology and Office Software Proficiency
- Team Collaboration
- Confidentiality and discretion
- Adaptability and flexibility
References
References available upon request.
Timeline
Office Assistant/Front Desk Receptionist
Fundacion UPENS, Inc.
06.2022 - 03.2025
Cosmetology -
Century College
Vocational High School Diploma - Cosmetology And Hairstyling
Emilio R Delgado Vocational High School
Some College (No Degree) - Biology
InterAmerican University of Puerto Rico
Similar Profiles
Cristina EscallónCristina Escallón
Volunteer at Fundacion Ana Restrepo Del CorralVolunteer at Fundacion Ana Restrepo Del Corral
James O'NeillJames O'Neill
Charity Worker at Fundacion Juan CuoidradoCharity Worker at Fundacion Juan Cuoidrado
Dairy PenalozaDairy Penaloza
Medical Doctor at Hospital Fundacion San Antonio De TaribaMedical Doctor at Hospital Fundacion San Antonio De Tariba