Grace Marie Rivera Rodriguez
Customer Service
Toa Baja
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Customer Service Cashier
Wendy's
03.2014 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Customer Service Cashier
Pueblo
06.2019 - 12.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Shift Supervisor
Taco Maker
08.2012 - 02.2014
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Conducted monthly inventories of raw materials and components on work floor.
- Maximized performance by monitoring daily activities and mentoring team members.
- Worked flexible hours; night, weekend, and holiday shifts.
- Onboarded new employees with training and new hire documentation.
Education
Associate of Science - Office System With Medical Billings
Ana G Mendez University
FloridaAssociate of Science - Nursing
Edutec Technical University
Bayamon05.2019
Skills
- Advising and Coaching
- Retail Merchandising
- Customer Service and Assistance
- Customer Complaint Resolution
- Cash Register Operation
- Microsoft Office
- Team Leadership
- Verbal and Written Communication
- Retail Sales Customer Service
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Customer Service Cashier
Pueblo
06.2019 - 12.2020
Customer Service Cashier
Wendy's
03.2014 - Current
Shift Supervisor
Taco Maker
08.2012 - 02.2014
Associate of Science - Office System With Medical Billings
Ana G Mendez University
Associate of Science - Nursing
Edutec Technical University
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