Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Timeline
Generic

Graciela Bermúdez

Dorado

Summary

Establecerme en una empresa que me brinde estabilidad laboral y que me permita desarrollar mi carrera y crecer profesionalmente. A su vez, poder aprender de los profesionales con mayor experiencia dentro de la empresa para incrementar la calidad de mi trabajo en beneficio de la organización. Adquirir nuevas destrezas para el desarrollo profesional propio y de la compañía en el área donde sea necesaria. Preferiblemente, pero no limitado a tareas y áreas de servicio al cliente, tareas organizativas y creativas. #ListoParaTrabajar

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Leader

Ikebana Sushi Bars & Japanese Restaurants
11.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
  • Restocked products and rotated items according to standard procedures.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
  • Monitored food preparation, production, and plating for quality control.
  • Supervised food presentation and plating to enhance visual appeal.

Server Shift Leader

Ikebana Sushi Bars & Japanese Restaurants
11.2020 - Current
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Educated staff on proper food handling techniques, contributing to consistently high health inspection scores.
  • Increased team productivity with thorough training sessions and consistent performance feedback.
  • Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.

Cashier

Ikebana Sushi Bars & Japanese Restaurants
11.2020 - Current
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Responsible for Managing Excel sheet for tips on service personal at the end of the shift by day or night.
  • Customers Service phone calls question about : delivery services ,pick up orders , Location, menu.
  • clean and organize cashier station and to go orders product fully stock for the shift (FIFO)


Hostess

Ikebana Sushi Bars & Japanese Restaurants
11.2020 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Opened and closed seating sections according to volume of guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Advised customers about special offerings and menu items to help drive sales.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Hostess

Melanzana
07.2018 - 10.2019
  • Encargada de recibir a los clientes de una forma cordial y profesional
  • Responsable de ubicarlos en las mesas disponibles y en estado limpio
  • Guiar a los clientes a través de los comedores y brindar la asistencia necesaria siempre velando la calidad de servicio, la seguridad y el bienestar de estos
  • Además, realizar la la división de secciones de los meseros, recibir vía telefónica órdenes clientes y reservaciones; asegurando cumplir siempre las necesidades del cliente
  • De ser necesario, recibir a los conductores de Uber y entregarles sus órdenes.

Hostess

Longhorn Steakhouse
01.2017 - 02.2017
  • Interactuar con los clientes al llegar al restaurante y asegurar un atento recibimiento y acomodo rápido
  • Monitorear y asignar las mesas vacías y limpias en las secciones disponibles
  • Estimar y comunicar los tiempos de espera, acomodar grupos y clientes con necesidades especiales
  • Ayudar a preparar y limpiar mesas, y estar atento a llenar cualquier necesidad del cliente mientras espera
  • Escoltar a los clientes a sus mesas, proveerles y explicar el menú de ser necesario.

Education

Associate - Diseño de moda digital

EDP Univeristy of Puerto Rico Inc-San Juan
San Juan, PR
05.2018

High school or equivalent -

Escuela Superior Ileana de Gracias
01.2015

Skills

  • EXCEL (Less than 1 year)
  • Sistema de Aloha (1 year)
  • Hospitality (5 years)
  • Customer Service
  • Sales
  • Bilingüe (6 years)
  • Host/Hostess
  • Microsoft Publisher
  • Serving
  • Restaurant experience
  • Food service
  • Cashier (4 years)
  • Sistema Maitre D
  • Sewing
  • Illustration
  • Customer service
  • Communication skills
  • Organizational skills
  • Attention to Detail
  • Teamwork and Collaboration

Certification

  • Driver's License
  • Certified Restaurant Server, 01/01/23, Present
  • SERV SAFE ALLERGEN, 08/01/23, 08/01/26, Manejo y conocimiento de alérgenos
  • ServSafe Food protection Manager, 08/01/23, 08/01/28, food safety knowledge to protect the public from foodborne illness.
  • Certified Restaurant Server (CRS) - National Restaurant Association.

Additional Information

DestrezasProficiente en Microsoft Office (Outlook, Word, Excel, PowerPoint), Microsoft Publisher, Adobe Photoshop and Ilustrador. Bilingüe Español e Inglés.

Assessments

  • Customer service, Proficient, 05/01/24, Identifying and resolving common customer issues
  • Customer focus & orientation, Completed, 05/01/24, Responding to customer situations with sensitivity
  • Food service: Customer situations, Proficient, 05/01/24, Identifying and addressing customer needs in a food service setting
  • Bartending, Proficient, 03/01/23, Understanding, pouring, and mixing drink orders
  • Work style: Reliability, Proficient, 05/01/24, Tendency to be reliable, dependable, and act with integrity at work
  • Food safety, Proficient, 03/01/23, Knowledge of proper food and equipment handling safety measures

Timeline

Team Leader

Ikebana Sushi Bars & Japanese Restaurants
11.2020 - Current

Server Shift Leader

Ikebana Sushi Bars & Japanese Restaurants
11.2020 - Current

Cashier

Ikebana Sushi Bars & Japanese Restaurants
11.2020 - Current

Hostess

Ikebana Sushi Bars & Japanese Restaurants
11.2020 - Current

Hostess

Melanzana
07.2018 - 10.2019

Hostess

Longhorn Steakhouse
01.2017 - 02.2017

Associate - Diseño de moda digital

EDP Univeristy of Puerto Rico Inc-San Juan

High school or equivalent -

Escuela Superior Ileana de Gracias

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