Graciela Pérez
San Juan
Summary
Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
3
3
years of professional experience
Work History
Assistant Coach
Storer Tennis
08.2023 - Current
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Promoted good sportsmanship with competing teams on- and off-field.
- Advised head coach on discipline, performance, and other decision-making areas.
Customer Service Representative
Atento Puerto Rico
11.2021 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
OFX OFFICE
09.2020 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Biology
UAGM
San Juan05.2025
Skills
- Team Bonding
- Promoting Endurance
- Team Motivation
- Verbal and Written Communication
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Assistant Coach
Storer Tennis
08.2023 - Current
Customer Service Representative
Atento Puerto Rico
11.2021 - 04.2023
Sales Associate
OFX OFFICE
09.2020 - 07.2022
Bachelor of Science - Biology
UAGM
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