Gregorio Rivera Rolón
Caguas
Summary
Analytic thinker, visionary and continuous search of new ways on efficiency and profits in the logistics environment. Committed to top quality work. Focus to meet business objectives, and support commitments with experience on customer service, route planning, inventory management, maintenance, operations and financial management. Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
33
33
years of professional experience
Work History
Assistant General Manager for Puerto Rico Logistics (Home Showroom)
Costco Logistics
01.2023 - Current
- Oversees the Home Showroom, Membership Desk and Inventory
- Help to develop the processes by job code of the first Costco Home Showroom in the Nation
- Accountable of Inbound and Outbounds
- Directly supervise a team of two managers and a supervisor
- Coaches and mentors’ staff and Home Showroom clerks to provide support and guidance
- Develop Warehouse Operations training to help the Showroom Clericals understand the Logistic Supply Chain before and after the sale
- Responsible for maintaining house keeping standards, pricing, product rotation, evaluations and quality service
- Payroll accountability to maintain hours according to the budget
- Main warehouse Admin
- Accountable for monthly monitoring of the expense accounts
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Mentored and motivated team members to achieve challenging business goals.
Assistant General Manager for Puerto Rico Logistics
Costco Logistics
03.2020 - 01.2023
- Oversees the operation within a Depot Center and DDC Center
- Responsible for the Inbound and Outbound operation
- Ensures Warehouses are supplied with ordered merchandise in a timely and efficient manner
- Assist the General Manager with special projects, such as process improvement teams and identification of best practices recommendation and implementation
- Help in the transition from Sears Logistics to Costco Logistics
- Maintain high housekeeping standards and an accident-free working environment
- Responsible for coaching and developing managers and supervisors
- Act as an admin
- Accountable for monthly monitoring of the expense accounts.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Assistant General Manager for Puerto Rico Logistics
Sears Roebuck
02.2012 - 03.2020
- Oversees the operation within a Distribution Center with over 100 associates
- Ensures stores are supplied with ordered merchandise in a timely and efficient manner
- Establish productivity and quality goals and ensure these goals are adhered to
- Assist the General Manager with special projects, such as process improvement teams and identification of best practices recommendation and implementation
- Conducts quality, accuracy and housekeeping, evaluates to ensure adherence to company standards
- Ensures a clean, safe and accident free working environment with a focus on quality and accuracy
- Monitor compliance with merchandise damage minimization efforts in order to ensure proper handling of merchandise
- Assist General Manager with staff hiring, orientation, training, performance evaluation and associate development efforts for the distribution center
- When necessary, ensures disciplinary actions.
Operations Manager & Iso Management Representative for Puerto Rico Logistics
Sears Roebuck
03.2005 - 02.2012
- Responsible for managing the business operations of a warehouse that has an average monthly disbursement of 12 million at cost and an average of monthly stocked merchandise of 18 millions at cost
- This includes the MCO Office (Merchandise Control Office), 300,000 square feet of stocks, HR operational activities witch includes training, maintenance of the facilities, shop, package pick-up area (with an average of 40,000 customers annually), housekeeping, oversee receiving & shipping departments
- Responsible for payroll control, warehouse expenses and inventory shrinkage
- Manage directly 50 associates, 7 team hourly team leaders and indirectly an average of 40 associates
- Develop, document, implement, enforce and communicate all operational policies and procedures to the warehouse
- Manage meetings to ensure standardized practices and best practices are implemented
- Determine and set priorities for the development and support of operational strategies to meet business needs
- Analyze problem / issues, uncovering the underlying cause and initiative a solution based on the economics and key cost drivers within transportation / Sears business
- Anticipates levels of merchandise flow
- Execute expense management strategies.
District Inventory Manager
Sears Roebuck
04.2003 - 02.2005
- Responsible for the effectiveness of a monthly average inventory of 18 millions cost
- System: Examine operational processes and financial systems relative to inventory control
- Identify risks, develop enhancements or formulate solutions that reduce our exposure to inventory loss
- Provide business and Asset Protection with pertinent information / analyses and direction on Inventory Control Programs
- Project Management: Plan organizes and actively leads the implementation of projects supporting Inventory Control Goals
- Train and assist Asset Protection field staff in developing financial payback for capital projects
- Training and Development: Provide on going training, coaching and counseling to Asset Protection on Inventory Control and shortage reduction concepts, both globally and specific to their area of responsibility.
District Customer Service Manager
Sears Roebuck
12.2000 - 03.2003
- Manage in-bounds and out-bounds calls daily, oversee general operation in conjunction with all managers, incorporate continual process improvements and quality control programs, train and develop mentors and associates, monitor and report daily business reports, make decisions, manage call center, assist the Home Delivery Manager in attaining district objectives, complete performance evaluations.
District Routing Manager
Sears Roebuck
01.1999 - 12.2000
- Manage all routing process within EHDS, manage all freight lanes, verify and review awareness surveys on a daily basis, manage operations of tracking deliveries, order maintenance in EHDS, communicate with the Home Delivery drivers and customers
- Develop routing strategies, work closely with the Market Delivery Operation Manager to monitor delivery capacity, maximize delivery equipment and manpower, incorporate continual quality process, and develop and train associates.
Supervisor
G.R. Contract Services Inc. - Sears Roebuck Concessionaire
04.1996 - 01.1999
- Route development; organize priorities and schedules on time with job requirements
- Administer payable and receivables billings, train and retentions of material handling supervision, responsible for the proper handling of all inbound / outbound freight, unload /staging and shipment of customer store home delivery merchandise, interact with Sears Independent Contractors, assist them with their problems concerning the Home Delivery Department.
Receiving Supervisor
Sears Roebuck
12.1991 - 03.1996
- In charge of 16 employees in Department, loading and unloading cargo, shipping, receiving, pricing, stock maintenance, customer service, and evaluate, coach, train and monitor personnel.
Education
Doctoral Program - Technology Applied in Operations and Global Logistics
Interamerican University
Master in Business Administration - Managerial Accounting
University of Phoenix
01.2003
Bachelor in Social Science - Economics
University of Puerto Rico
01.1991
Skills
- Logistic Acumen: Extraordinary operational analyst skills and macro vision for assertive decision making and strategy development Improve cost reduction on distribution channels, process improvements and restructuring
- Change Management: Have led several internal reorganizations effectively by allocating resources, creating strong structures and aligning teams
- People Development: Excellent interpersonal relations with co-workers and outsiders alike Effectively influencing and leading people by capitalizing on their skills, maximizing potential and visibility within the organization Focus on succession plans, contributing to their advancement into roles of broader responsibilities
- Communication skills: Effective communication between all levels Fluent on Spanish and English, written and oral
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Employee Relations
- Business operations knowledge
- Employee Scheduling
- Customer Relationship Management (CRM)
- Budget Control
Accomplishments
- As Assistant General Manager for Sears Distribution Center in Puerto Rico, support a @270MM sales organization. As a team delivered more than $1MM in savings vs. budget. Focus the team on planning and seek for opportunities to maximize hours and resources.
- As an operations Manager. Led the implementation of productivity methods. Plan and support the moving twice of 22,000 sku’s from one warehouse to another.
- As an Inventory Manager. Stablish outbound controls and inbound methods to improve accuracy. Improve the inventory accuracy over 90%
- As a Customer Service Manager. Focus associates on Customer needs to avoid escalated calls. Reduce abandon rate and improve the 20 seconds answer calls. Establish manifest orders audits. Reward orders consolidation to avoid drivers going back. Store visits to have 360-service feedback.
- As a Routing Manager: Help with the implementation of the new Sears Home Delivery software.
Trainingprograms
- MDO Managers Guide to Success
- Home Delivery Check-in
- Achieving the Competitive Edge
- ISO 9001:2000 Internal Quality Auditor Course
- Wicklander-Zulawski (Interview and Interrogation Techniques)
Timeline
Assistant General Manager for Puerto Rico Logistics (Home Showroom)
Costco Logistics
01.2023 - Current
Assistant General Manager for Puerto Rico Logistics
Costco Logistics
03.2020 - 01.2023
Assistant General Manager for Puerto Rico Logistics
Sears Roebuck
02.2012 - 03.2020
Operations Manager & Iso Management Representative for Puerto Rico Logistics
Sears Roebuck
03.2005 - 02.2012
District Inventory Manager
Sears Roebuck
04.2003 - 02.2005
District Customer Service Manager
Sears Roebuck
12.2000 - 03.2003
District Routing Manager
Sears Roebuck
01.1999 - 12.2000
Supervisor
G.R. Contract Services Inc. - Sears Roebuck Concessionaire
04.1996 - 01.1999
Receiving Supervisor
Sears Roebuck
12.1991 - 03.1996
Doctoral Program - Technology Applied in Operations and Global Logistics
Interamerican University
Master in Business Administration - Managerial Accounting
University of Phoenix
Bachelor in Social Science - Economics
University of Puerto Rico
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