Grisel Rivera
Naguabo
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
22
22
years of professional experience
Work History
Director of Housekeeping and Laundry Newport
Heatherwood Rehab And Health Center
Newport, RI
06.2021 - 06.2022
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Coordinated daily workflow through task prioritization and concise scheduling.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Maintained required records of work hours, budgets and payrolls.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Employed best maintenance and safety practices with 0 % incident rate.
- Trained and mentored all new personnel to maximize quality of service and performance
- Placed orders for housekeeping supplies and guest toiletries
- Completed schedules, shift reports and other business documentation
- Communicated repair needs to maintenance staff
- Worked with front desk to respond promptly to all guest requests
- Increased employee performance through effective supervision and training
- Adhered to safety protocols by enforcing proper equipment usage
- Maintained controls over expenses and inventory for optimal budget tracking
- Improved process efficiency through effective inventory control in alignment with client standards
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Supervised staff of 10 personnel by implementing company policies, protocols, work rules and disciplinary action
- Encouraged departmental employees to present positive, exemplary image to customers
Team Leader/Housekeeping Supervisor
Heatherwood Rehab And Health Center
06.2017 - 06.2021
- Managed staff of 10 housekeepers.
- Communicated repair needs to maintenance staff.
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Coordinated household cleaning service operations and managed client relations.
- Completed schedules, shift reports and other business documentation.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Polished glass surfaces and windows.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Worked with front desk to respond promptly to all guest requests.
Markdown Associate/Backroom Associate
Marshalls
Newport, RI
10.2016 - 06.2017
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Housekeeping Aide/Team Leader
Genesis Healthcare
Falmouth, MA
05.2000 - 04.2014
- Prepared rooms with top-notch standards every time
- Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing
- Adhered to optimal standards for cleanliness, appearance and service
- Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting
- Removed dirt, dust, grease and from surfaces using proper solutions
- Dusted and polished surfaces to achieve attractive shine
- Maintained standard procedures for cleaning and developed new methods, to increase efficiency
- Reported equipment malfunctions or breakdowns to the supervisor
- Removed soiled sheets, washcloths and towels
- Transported soiled linens to laundry facilities
- Cleaned carpets by vacuuming, shampooing, deodorizing and disinfecting
- Inspected lobbies, rooms, halls and offices to determine levels of cleanliness
- Replenished guest room toiletries such as soap, shampoo and paper products
- Responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality
- Completed required daily cleaning duties for assigned rooms while maintaining strong lines of communication with front desk staff regarding potential changes or challenges
Education
Some College (No Degree) - Medical Billing & Coding
Purdue Global University
Indianapolis, INSome College (No Degree) - Business Administration And Management
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PRHigh School Diploma -
Rafael Rocca High School
Naguabo, PR05.1986
Some College (No Degree) - Secretarial
International Junior College
HumacaoSkills
- Understanding of financial arrangements
- Proficient in creating and maintaining schedules
- Understanding of budgeting
- Housekeeping understanding
- Office procedures understanding
- Understanding of business functions
- Advanced computer proficiency (PC and Mac)
- Plan of care understanding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10staff members.
- Achieve positive through effectively helping with getting a raise to my employees.
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Director of Housekeeping and Laundry Newport
Heatherwood Rehab And Health Center
06.2021 - 06.2022
Team Leader/Housekeeping Supervisor
Heatherwood Rehab And Health Center
06.2017 - 06.2021
Markdown Associate/Backroom Associate
Marshalls
10.2016 - 06.2017
Housekeeping Aide/Team Leader
Genesis Healthcare
05.2000 - 04.2014
Some College (No Degree) - Medical Billing & Coding
Purdue Global University
Some College (No Degree) - Business Administration And Management
Sistema Universitario Ana G Mendez - Universidad Del Turabo
High School Diploma -
Rafael Rocca High School
Some College (No Degree) - Secretarial
International Junior College
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