Guillermo Olivieri
Mayagüez
Summary
Driven by a results-focused approach, I leveraged my expertise in business management and relationship building at EL BILLETAZO INC and A. LUCENA APPRAISAL GROUP to enhance client satisfaction and streamline operations. My strategic marketing initiatives and adept negotiation skills led to significant brand growth and a loyal customer base, underpinning my commitment to excellence and effective communication. .
Overview
18
18
years of professional experience
Work History
OWNER/Manager of Operations
EL BILLETAZO INC
01.2013 - 05.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
REAL ESTATE APPRAISER TRAINEE
A. LUCENA APPRAISAL GROUP
01.2006 - 08.2013
- Inspected new and existing properties and noted distinctive characteristics.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Stayed updated on market trends for local area and similar property types.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Performed appraisals in line with federal requirements and USPAP guidelines.
- Remained current on local areas through actively researching and garnering understanding of community values.
- Participated in professional development workshops and seminars to expand knowledge of the real estate industry.
- Developed a strong understanding of USPAP regulations, ensuring compliance during all appraisal assignments.
- Enhanced professional credibility by becoming familiar with industry terminologies and best practices, effectively communicating with clients and colleagues alike.
- Demonstrated attention to detail by carefully reviewing property records for accuracy before submission.
- Consistently met deadlines for delivering high-quality appraisal reports, contributing to client satisfaction and repeat business.
Education
M.D. - Medicine
UNIVERSIDAD DE CIENCIAS MEDICAS MARIANA GRAJALES
HOLGUIN, CUBA07.2026
Skills
- Client Service
- Customer Relations
- Relationship Building
- Small business operations
- Verbal and written communication
- Business Management
- Business Administration
- Negotiation
- Sales Leadership
- Administrative Oversight
Accomplishments
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 9 years of experience. Highly effective and comfortable working with people at all levels in organization
Timeline
OWNER/Manager of Operations
EL BILLETAZO INC
01.2013 - 05.2024
REAL ESTATE APPRAISER TRAINEE
A. LUCENA APPRAISAL GROUP
01.2006 - 08.2013
M.D. - Medicine
UNIVERSIDAD DE CIENCIAS MEDICAS MARIANA GRAJALES
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