Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
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Gustavo Costa

Orlando

Summary

Results-oriented professional with extensive experience in customer service and team collaboration at Spirit Airlines. Demonstrated success in enhancing passenger satisfaction through effective problem-solving and strict adherence to safety protocols. Proficient in managing in-flight services while ensuring compliance with aviation regulations, consistently delivering exceptional customer experiences.

Overview

12
12
years of professional experience

Work History

Flight Attendant

Spirit Airlines
Orlando, USA
04.2025 - Current
  • Delivered exceptional customer service during flights to enhance passenger satisfaction.
  • Conducted pre-flight safety checks to verify operational emergency equipment.
  • Assisted with boarding, deplaning, and luggage handling as required.
  • Demonstrated safety procedures and emergency protocols prior to takeoff.
  • Coordinated with flight crew to address passenger needs throughout flights.
  • Managed in-flight service, ensuring efficient meal distribution and beverage requests.
  • Resolved passenger concerns promptly while maintaining professionalism.
  • Maintained compliance with airline regulations and company policies consistently.

Server

Walt Disney World
01.2022 - 10.2024
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed food and beverage orders utilizing Point of Sale systems.
  • Trained new servers on menu items and service protocols.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Assisted guests with menu selections and dietary inquiries.
  • Processed payments accurately and handled cash transactions.
  • Resolved guest complaints swiftly to ensure satisfaction.

Server

The Cheesecake Factory
01.2020 - 01.2022
  • Delivered exceptional customer service in fast-paced dining environment.
  • Managed food and beverage orders through Point of Sale systems.
  • Collaborated with kitchen staff to ensure timely meal preparation.
  • Trained new servers on menu items and service standards.
  • Maintained cleanliness and organization of dining areas throughout shifts.
  • Assisted guests with menu selections and dietary inquiries.
  • Resolved guest complaints promptly to enhance experience.
  • Performed opening and closing duties, including setting up dining area and restocking supplies.

Food and Beverage Supervisor

Marriott Pompano Beach and Spa
01.2017 - 01.2018
  • Supervised daily operations in food and beverage service areas.
  • Monitored cleanliness and maintenance of dining areas and equipment.
  • Implemented standard operating procedures for compliance with food safety regulations.
  • Resolved guest complaints promptly to improve dining experience.
  • Trained new hires on proper food handling techniques and safety protocols.
  • Communicated with kitchen staff to ensure timely delivery of orders.
  • Audited cash drawers at shift end to verify transaction accuracy.

Server

Marriott Harbor Beach
01.2014 - 01.2018
  • Delivered exceptional customer service in high-pressure dining environments.
  • Managed food and beverage orders utilizing Point of Sale systems.
  • Greeted guests, addressed inquiries, and recommended specials to increase sales.
  • Operated POS terminals for efficient order entry and bill splitting.
  • Processed transactions accurately while adhering to cash handling protocols.
  • Displayed enthusiasm and thorough knowledge of menu offerings.
  • Responded promptly to guest complaints with professionalism and care.
  • Collaborated with hosts, bussers, and kitchen staff to ensure service efficiency.

TSA Officer

Homeland Security
01.2018 - 01.2010
  • Monitored security operations to enforce adherence to safety protocols.
  • Conducted inspections to identify potential vulnerabilities in facilities.
  • Analyzed data to uncover trends in security threats and responses.
  • Assisted in emergency response planning and execution during drills.
  • Compiled reports on security incidents for senior management review.
  • Developed communication materials to raise public awareness on safety measures.
  • Coordinated with agencies for enhanced information sharing and collaboration.
  • Participated in meetings with upper management to provide updates on initiatives.

Education

Computer Science -

SNHU
Orlando Florida
08.2025

Associate of Science -

Broward College
Fort Lauderdale
01.2013

High School Diploma -

Mendel Hight School
Salvador, Brazil
01-1999

Skills

  • Customer service and support
  • Data analysis
  • Team collaboration
  • Project management
  • Technical troubleshooting
  • Software development
  • Problem solving
  • Time management
  • Emergency management
  • Multitasking and organization
  • Preflight briefings
  • Baggage handling
  • Multilingual communication
  • Passenger guidance and support
  • Attention to detail
  • Equipment oversight
  • Sales expertise
  • Business class service
  • Safety procedures compliance
  • Aviation regulations knowledge
  • Food and beverage service delivery
  • In-flight announcements coordination
  • Team leadership
  • FAA regulations adherence
  • Administrative tasks management

Languages

  • English
  • Portuguese
  • Spanish

Languages

Portuguese
First Language
Spanish
Intermediate (B1)
B1

Timeline

Flight Attendant

Spirit Airlines
04.2025 - Current

Server

Walt Disney World
01.2022 - 10.2024

Server

The Cheesecake Factory
01.2020 - 01.2022

TSA Officer

Homeland Security
01.2018 - 01.2010

Food and Beverage Supervisor

Marriott Pompano Beach and Spa
01.2017 - 01.2018

Server

Marriott Harbor Beach
01.2014 - 01.2018

Computer Science -

SNHU

Associate of Science -

Broward College

High School Diploma -

Mendel Hight School

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