HAROLD E. ORTEGA CARABALLO
Customer Service Excellence
Bayamon,Puerto Rico
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
6
6
years of professional experience
Work History
Patient Care Coordinator
Carelone (Anthem)
San Juan , PR
02.2024 - Current
- Established strong work network by building professional relationships with physicians and fellow employees.
- Explained policies, procedures and services to patients.
- Provided emotional support and guidance to patients and their families.
Call Center Representative
Optum
San Juan, PR
10.2022 - 01.2024
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Navigated through computer systems to review information and respond appropriately to callers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Service Representative
Walgreens
Bayamón, PR
03.2019 - 10.2022
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma -
José S Alegría
Dorado05.2015
Skills
- De-escalation Techniques
- Efficient and Detail-Oriented
- Upselling Products and Services
- Training Experience
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Patient Care Coordinator
Carelone (Anthem)
02.2024 - Current
Call Center Representative
Optum
10.2022 - 01.2024
Customer Service Representative
Walgreens
03.2019 - 10.2022
High School Diploma -
José S Alegría