Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Harry Laureano Seijo

Vega Alta

Summary

Experienced with diagnosing and resolving technical issues efficiently. Utilizes knowledge of network configuration to enhance system reliability. Track record of providing excellent customer service and technical support.

Overview

32
32
years of professional experience

Work History

Technical Lead

EVERTEC, Inc
12.1995 - 04.2025
  • Diagnosed and troubleshot hardware, software and network issues.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted in the development of technical documentation, facilitating better communication among team members and clients.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Troubleshoot Windows Operating system and MAC (Desktops and Servers)
  • I managed the IBM BigFix tool in an environment of over 9,000 devices (PCs and servers), managing patches, software distribution, and security patches as well as vulnerability corrections.

Computer Specialist

Microserve
01.1993 - 12.1995
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Linked computers to network and peripheral equipment.
  • Tested and installed motherboards, processors, and graphics cards on servers, desktops and laptops for internal and external clients.
  • Installed and configure Windows server for internal and external clients.
  • Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.

Education

Bachelor Degree - Electronic Engineering

UPR-Bayamón
Bayamón, Puerto Rico
06-1993

Skills

  • Proficient in Active Directory administration
  • Hardware and software troubleshooting
  • Microsoft 365 troubleshooting proficiency
  • Windows Server configuration expertise
  • Technical documentation skills
  • Project execution management

Accomplishments

  • Recognized by EVERTEC for leading the migration of more than 9000 Windows XP computers to Windows 7 for Banco Popular, ensuring hardware and software compatibility, and reducing operational interruptions in May 2017.
  • Recognized by Evertec as "Most Valuable Professional" for leading the implementation of IBM Bigfix on more than 6000 workstations and 3000 servers, improving patch management, software and hardware inventory, and the automation of application installation.
  • Awarded for my performances with the Excellence Medal from Banco Popular - October 1997

Timeline

Technical Lead

EVERTEC, Inc
12.1995 - 04.2025

Computer Specialist

Microserve
01.1993 - 12.1995

Bachelor Degree - Electronic Engineering

UPR-Bayamón

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Harry Laureano Seijo