Hector D. Cardona Nieves

A Network Specialist manages an organization's computer network.

• Duties include being an operator-maintainer of multi-channel transmission systems, installing, operating, and performing unit-level maintenance on tropospheric scatter communications systems, communications security devices (COMSEC), and associated equipment.
• Handle the installation of tactical fiber and cabling, and help troubleshoot and redesign associated network assets to meet operational requirements.
• Install networked communications and computer equipment, troubleshoot, and assist security specialists in developing more effective security protocols.

Additional duties:

• Attend to and escort visitors with security protocol.
• Use and handle weapons.
• Inspect and maintain weapons in good condition.
• Secure the perimeter, identify any security hazards or risks, report to a supervisor, and seek solutions.
• Operate and provide preventative maintenance services on assigned tactical vehicles.

• Troubleshoot and handle issues to avoid call conflicts, to resolve technical issues, and/or customer inquiries about services, products, and complaints.
• Identify and assist customers as the first point of contact, and resolve questions and needs related to their accounts to ensure complete and accurate information is provided.
• Respond to all customer inquiries related to payment services using information learned during training, and leveraging available resources through people, customer records, and knowledge management systems.