HEADY J. GARCIA MELENDEZ
Bayamon
Summary
Results-driven administrative professional skilled in coordinating complex projects and optimizing workflows to enhance operational efficiency. Expertise in managing multiple priorities while ensuring accurate documentation and compliance within government-funded programs. Bilingual abilities facilitate effective communication and collaboration with diverse teams.
Overview
12
12
years of professional experience
Work History
Product Coordinator
Triple S
Guaynabo
07.2026 - Current
- Supported Commercial and Medicare projects focused on the review, coordination, and preparation of coverage books and materials scheduled for market launch.
- Reviewed coverage books to ensure information was accurate, complete, and aligned with project requirements prior to release.
- Coordinated cross-functional activities related to the preparation and launch of new and renewed coverage materials.
- Supported the Product Bridge project within the Commercial business, focused on improving vendor management and streamlining the renewal process for company coverage.
- Reviewed and tracked project requirements, updates, and changes to ensure consistency across coverage materials and related documentation.
- Identified discrepancies, gaps, and areas requiring follow-up during the review process and coordinated with the appropriate teams for resolution.
- Monitored project timelines and deliverables, supporting the timely completion of activities required for Commercial and Medicare launches.
- Maintained organized project documentation and tracking records to support visibility, accountability, and stakeholder communication.
Project Administrator / Warranty Claims
SLS Caribe Co.
San Juan
03.2022 - 09.2025
- Coordinated 30+ warranty projects monthly, managing activities from claim validation and scheduling through field execution, documentation, and final project closeout.
- Coordinated warranty claims with field labor personnel, aligning schedules and project requirements to ensure timely processing and completion.
- Acted as a primary point of contact for program participants regarding warranty claims, facilitating communication, follow-up, and resolution on behalf of the Program Manager.
- Monitored project progress, identified issues and process gaps, and supported corrective actions to maintain project timelines and improve operational efficiency.
- Developed and updated workflows and processes to streamline task management, improve efficiency, and ensure timely completion of project deliverables.
- Managed project and warranty documentation, ensuring records were accurate, consistent, current, and accessible for reference, traceability, and accountability.
- Tracked and documented field labor hours, project performance, purchases, materials, and deliverables, maintaining accurate records for project monitoring and reporting.
- Coordinated material requests and purchasing activities with internal departments, ensuring required materials were available for field operations.
- Reviewed project requirements, specifications, and documentation for accuracy and consistency, supporting effective communication among field personnel, program participants, and internal stakeholders.
- Tracked project performance and supported quality control measures, identifying potential risks and preparing required documentation for issue resolution and program requirements.
- Organized meetings and coordinated project activities, updates, and initiatives to align with program requirements and project goals.
- Generated weekly, monthly, and quarterly reports summarizing key performance indicators, project status, and program performance.
- Supported CDBG-DR program initiatives by coordinating project activities, maintaining documentation, and facilitating communication between field personnel, program participants, internal departments, and management.
Waitress Team Leader
Airport Luis Munoz Marin Shoppes
San Juan
03.2019 - 03.2020
- Validated with customers to ensure that they are enjoying their meals ordered and took action to correct any problems.
- Coached waitresses, bartenders, and hosts on rotating menu items.
- Wrote customers' orders on kitchen slips, memorized orders, or computerized food orders for transmittal to kitchen staff.
- Encouraged waitstaff staff to influence customer decision-making based on the restaurant's menu option selections.
- Identified table placement and provided solutions to reduce customers' waiting time period.
Customer Service Representative
Oriental Bank
San Juan
05.2018 - 08.2018
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Resolved reported customer issues and developed proactive solutions to enhance customer satisfaction.
- Processed financial documents for customer loan payments, ensuring accuracy and timely updates to accounts.
- Processed various financial transactions for multiple accounts.
- Created customer account profiles on Oriental Bank online banking system to facilitate user access and account management.
- Ensured quality assurance and maintained compliance with reports, bank payments, and financial transactions.
- Administered physical and digital filing systems to keep records well-organized and easily retrievable by team members.
Retail Sales Associate
Pandora
San Juan
01.2016 - 08.2018
- Recommended, selected, and helped locate and obtained merchandise based on customer's needs and desires.
- Earned recognition for outstanding customer service, sales, and relationship-building excellence.
- Collaborated with team to consistently meet and exceed daily and monthly sales goals.
- Maintained knowledge of current sales promotions, policies and compliance regarding payments and exchanges based on company's security practices.
- Computed sales prices and totaled store purchases.
- Expanded customer loyalty by maintaining communication and effectively resolving service issues.
- Evaluated sales performance and identified trends to target and improve under-performing areas.
Receptionist & Administrator
Lions Real Estate
San Juan
03.2015 - 11.2015
- Managed telephone switchboard, efficiently answering, screening, and forwarding calls while providing requested information, documenting messages, and scheduling appointments.
- Delivered documents and information to customers through computer, email, regular mail, or facsimile, ensuring timely and accurate communication.
- Provided information about the establishment, such as the location of departments and offices, employees within the organization, as well as services provided.
- Maintained digital and physical files and records.
- Collaborated with various departments, utilizing active listening and effective questioning to ensure clear communication.
Education
Real Estate Broker -
Real Estate School
San Juan, Puerto Rico07-2019
Bachelor of Science - Forensic Psychology
University of Puerto Rico
Carolina, Puerto Rico12-2017
Skills
- Project Compliance Management
- Claims Processing Coordination
- Performance analysis
- Process improvement
- Logistics management
- MS Office proficiency
- Dropbox & Smartsheet
- Bilingual (Spanish / English)
- Customer Service
- Complaint resolution
- Attention to detail
- Disaster Recovery
Timeline
Product Coordinator
Triple S
07.2026 - Current
Project Administrator / Warranty Claims
SLS Caribe Co.
03.2022 - 09.2025
Waitress Team Leader
Airport Luis Munoz Marin Shoppes
03.2019 - 03.2020
Customer Service Representative
Oriental Bank
05.2018 - 08.2018
Retail Sales Associate
Pandora
01.2016 - 08.2018
Receptionist & Administrator
Lions Real Estate
03.2015 - 11.2015
Real Estate Broker -
Real Estate School
Bachelor of Science - Forensic Psychology
University of Puerto Rico