Hector Betancoourt
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Neva Plastics
- Maintained the effective operation of Plastic Bottles within Quality specifications
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Engineering & Maintenance Manager
Suiza Dairy
07.2007 - Current
- Supervised employee performance, preventive maintenance, and safety.
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
- Collaborated with other department managers to coordinate maintenance activities around production schedules, minimizing operational interruptions.
- Increased overall equipment efficiency by conducting thorough assessments of machinery conditions and implementing necessary improvements.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
- Reduced downtime by efficiently overseeing the maintenance team and prioritizing tasks according to urgency.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
Education
Bachelor of Science - Business Management
Universidad Ana G Mendez
GED -
Sommerville High School
New Jersey06.1983
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Planning and Implementation
- Employee relations and conflict resolution
- Staff Training
- Staff Management
- Project Management
- Microsoft Office proficient
- Budgeting and forecasting
- Effective Communication
- Excellent oral and written communication
Certification
- Ammonia Refrigeration
- Basic PLC Programming
- OSHA Certified
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Engineering & Maintenance Manager
Suiza Dairy
07.2007 - Current
Operations Manager
Neva Plastics
Bachelor of Science - Business Management
Universidad Ana G Mendez
GED -
Sommerville High School
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