HECTOR SANTIAGO ARROYO
Gurabo
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Overnight Stocker
Walmart
Carolina, Puerto Rico
05.2025 - Current
- Organized shelves, racks and bins to ensure product availability.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
- Worked collaboratively with other team members to achieve departmental goals.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Received and stocked merchandise in a timely manner.
Decoration Technician
Emilio Olabarrieta Event Atelier
San Juan, Puerto Rico
05.2023 - Current
- Selected appropriate materials and props for decorations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Applied finishes such as paint, stain, varnish or lacquer to completed pieces.
- Assisted in the design and installation of decorations for events.
- Transported and unloaded props and decorations from storage locations to event sites.
- Organized storage facility by categorizing decorations into designated areas.
RAMP AGENT
Prime Flight Aviation Services
Carolina
04.2021 - 01.2022
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Used both manual and electronic methods to compute aircraft weight and balance.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
LEAD RAMP AGENT
GMD Airline Services
Carolina
12.2019 - 04.2021
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Maintained accurate documentation of performed work and completed tasks.
- Safely operated various types of equipment such as conveyor belts, push-back tractors, and tugs.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Connected electrical power unit and hoses to aircraft.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
CUSTOMER SERVICE CASHIER
Farmacia Pontezuela
Carolina
12.2015 - 12.2017
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Bachelor - Criminal Justice
Universidad Ana G. Mendez Recinto De Carolina
Carolina, PR05.2023
High School -
Academia Presbiteriana
Carolina, PR05.2015
Skills
- Effective communication
- De-escalation techniques
- Strategic planning and organization
- Team collaboration
- Efficient under pressure
- Data analysis
- Active listening
- Organizational skills
- Problem-solving aptitude
Languages
Spanish
First Language
English
Upper Intermediate (B2)
B2
Timeline
Overnight Stocker
Walmart
05.2025 - Current
Decoration Technician
Emilio Olabarrieta Event Atelier
05.2023 - Current
RAMP AGENT
Prime Flight Aviation Services
04.2021 - 01.2022
LEAD RAMP AGENT
GMD Airline Services
12.2019 - 04.2021
CUSTOMER SERVICE CASHIER
Farmacia Pontezuela
12.2015 - 12.2017
Bachelor - Criminal Justice
Universidad Ana G. Mendez Recinto De Carolina
High School -
Academia Presbiteriana
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