Open To Work
Héctor M. Santiago Otero
Vega Alta
Work Preference
Summary
Results-driven Automotive Sales Professional with over 12 years in high-volume dealerships. Expertise in vehicle sales, negotiation, and customer retention, consistently closing profitable deals and exceeding sales targets. Skilled in managing the complete sales process, from prospecting to vehicle delivery, including finance products and lender coordination. Actively pursuing opportunities in Sales Management or F&I Management.
Overview
26
26
years of professional experience
Work History
Sales Executive
Tocars Toyota
Toa Baja, Puerto Rico
10.2025 - Current
- Managed complete automotive sales process from prospecting to final delivery and follow-up.
- Structured vehicle deals in collaboration with finance departments to secure customer approvals.
- Assisted customers with credit applications, financing options, and payment structuring.
- Presented and sold finance and aftermarket products, including warranties and protection packages.
- Built long-term customer relationships that generated repeat and referral business.
- Maintained extensive product knowledge of Toyota vehicles and dealership sales strategies.
- Demonstrated strong negotiation and closing skills while ensuring high customer satisfaction.
- Resolved customer concerns to support dealership sales objectives and enhance performance.
Sales Executive
Adriel Toyota
Dorado
05.2015 - 10.2025
- Managed the full vehicle sales process from prospecting to delivery
- Achieved high customer satisfaction and retention rates through personalized service
- Cultivated repeat and referral business by building lasting customer relationships
- Structured deals and coordinated with finance departments and lenders
- Presented finance products, warranties, GAP, and protection packages
- Managed finance and insurance processes for vehicle sales transactions.
Sales Executive
Nimay Mitsubishi
Toa Baja
10.2012 - 04.2015
- Generated new business opportunities, leading to increased customer engagement
- Demonstrated vehicle models, securing sales agreements through effective negotiation
- Maintained customer follow-up, enhancing relationship management and retention
Sales Manager
Wgames Inc.
Toa Baja
01.2010 - 01.2013
- Managed accounts receivable and payable operations to ensure timely cash flow
- Oversaw logistics and sales operations, coordinating processes for improved service delivery
- Created customer credit accounts to facilitate transactions.
Territory Manager
Yoly Industrial Supply, Inc.
Caguas
01.2000 - 01.2006
- Negotiated contracts with pharmaceutical and government agencies, securing favorable terms and compliance
- Managed collections and territory sales operations, optimizing revenue flow and customer satisfaction
- Participated in government auction processes
Education
Studies in Accounting -
American University of Puerto Rico
Bayamón, PRSkills
- Sales Pitching
- Sales Negotiation
- Sales Forecasting
- Sales Reporting
- Customer Relationship Management
- CRM Systems
- Customer Retention
- Microsoft Excel
- Microsoft Word
- Time Management
- Team Collaboration
Sales Achievements
- Achieved a personal record of 30 vehicle sales in a single month
- Managed the complete sales process from customer contact to final delivery
- Experienced presenting finance products, warranties, GAP, and protection packages
- Consistently exceeded dealership sales expectations
- Built long-term customer relationships resulting in repeat and referral business
- Strong experience assisting first-time buyers and special finance customers
Key Qualifications
- Automotive Sales & Negotiation
- Deal Structuring
- Finance & Credit Coordination
- Special Finance & First-Time Buyers
- Trade-In Evaluation
- Customer Retention & Referral Business
- CRM Management
- Menu Selling & Aftermarket Products
- Customer Service & Conflict Resolution
- Bilingual: English & Spanish
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Sales Executive
Tocars Toyota
10.2025 - Current
Sales Executive
Adriel Toyota
05.2015 - 10.2025
Sales Executive
Nimay Mitsubishi
10.2012 - 04.2015
Sales Manager
Wgames Inc.
01.2010 - 01.2013
Territory Manager
Yoly Industrial Supply, Inc.
01.2000 - 01.2006
Studies in Accounting -
American University of Puerto Rico