Hector Velazquez Montalvo
San Juan
Summary
Energetic and dependable professional with excellent customer service, organizational and communication skills. Anticipates customer needs and provides service proactively while quickly and accurately responding to customer inquiries. Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Overview
45
45
years of professional experience
Work History
Guest Show Attendant
Universal Orlando Resorts
12.2005 - 02.2024
- Enhanced customer satisfaction by providing efficient and courteous service.
- Collaborated with team members to improve overall service quality and guest experience.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Participated in training programs to stay current on industry best practices and company policies.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Supported event coordination efforts, ensuring successful execution of special occasions for clients.
- Utilized strong interpersonal skills to establish rapport with guests, fostering repeat business opportunities.
- Adhered strictly to all safety protocols set forth by both the company and regulatory agencies.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Documented items purchased, returned or exchanged to enable tracking history and maintain accurate records.
- Greeted customers and offered them assistance.
- Assisted customers with finding items and storing belongings.
- Offered assistance to customers by rehanging unwanted clothing and finding requested sizes.
Second Shift Supervisor
Invensys Metering Systems
01.2000 - 11.2005
- Improved employee productivity by implementing efficient workflow processes and streamlined communication channels.
- Enhanced team cohesion through regular performance reviews, constructive feedback, and recognition of accomplishments.
- Reduced employee turnover rate by fostering a positive work environment and addressing individual concerns promptly.
- Increased production output by optimizing resource allocation and effectively managing staff schedules.
Rental Car Return Agent
Diamond Transportation Services
05.1998 - 12.1999
- Enhanced customer satisfaction by efficiently processing rental returns and addressing any concerns.
- Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
- Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
- Provided excellent customer service, resolving issues and assisting clients with inquiries in a professional manner.
Housekeeping Manager
World Disney World
09.1996 - 04.1998
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and orderliness in all hotel areas.
- Streamlined housekeeping operations by implementing efficient scheduling and task allocation systems.
- Reduced staff turnover by providing ongoing training, support, and mentorship to team members.
- Increased room readiness rates through close monitoring of room status reports and effective communication with front desk personnel.
Assistant Store Manager
Burguer King Corporation
03.1995 - 09.1996
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Night Auditor
Kings Motel
01.1994 - 02.1995
- Enhanced guest satisfaction by efficiently managing night audit tasks and resolving issues promptly.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
High School English Teacher
Department Of Education
08.1979 - 01.1994
- Enhanced student comprehension by utilizing diverse teaching methods and incorporating multimedia resources.
- Boosted students'' reading and writing skills through targeted lessons, group activities, and individualized support.
- Supported struggling students by providing one-on-one tutoring sessions and personalized learning plans.
- Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
Education
Bachelor of Arts - English-as-a-Second-Language Education
Catholic Universty Of Puerto Rico
Ponce, Puerto Rico05.1979
Skills
- Incident Reporting
- Safety awareness
- Equipment Maintenance
- Complaint resolution
- Cleaning procedures
- Strong Work Ethic
- Safety understanding
- Personal Protection Equipment (PPE)
- Initiative and Self-Motivation
- Patience and understanding
- Team player attitude
- Cross-cultural sensitivity
- Reliability and punctuality
- Teamwork and Collaboration
- Policy Enforcement
- Multitasking
- Guest Services
- Time management abilities
- Excellent Communication
- Decision-Making
- Effective Communication
- Self Motivation
- Reliability
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Show Attendant
Universal Orlando Resorts
12.2005 - 02.2024
Second Shift Supervisor
Invensys Metering Systems
01.2000 - 11.2005
Rental Car Return Agent
Diamond Transportation Services
05.1998 - 12.1999
Housekeeping Manager
World Disney World
09.1996 - 04.1998
Assistant Store Manager
Burguer King Corporation
03.1995 - 09.1996
Night Auditor
Kings Motel
01.1994 - 02.1995
High School English Teacher
Department Of Education
08.1979 - 01.1994
Bachelor of Arts - English-as-a-Second-Language Education
Catholic Universty Of Puerto Rico
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