Hector Gabriel Pagan Colon

• Proactively identified potential system vulnerabilities during routine tasks, implementing appropriate fixes before problems could escalate further.
• Maintained inventory of spare parts and equipment, ensuring availability for urgent repairs or replacements as needed.
• Demonstrated commitment to continuous learning by staying updated on industry trends and advancements in computer technology, applying new knowledge to daily tasks as appropriate.
• Supported company growth by helping onboard new employees with essential computer setup tasks and basic training sessions.
• Collaborated with team members on large-scale projects, contributing to successful outcomes and deadlines met.
• Optimized network connections by setting up routers, switches, and other peripheral devices as necessary.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Performed troubleshooting and repaired peripheral devices such as printers, screens and bill validators
• Diagnosed and troubleshot hardware, software and network issues.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Scanned documents and saved in data database to keep records of essential information.