Compassionate professional with a strong background in case management and quality assurance. Known for attention to detail and effective problem-solving, ensuring the highest standards of patient documentation and care.
Work History
Hearing Department Case Manager-Remote
Premier Disability Services, LLC.
Minneapolis, MN
Handled high volume calls of sensitive client information.
Ensuring accuracy and confidentiality in data entry.
Prepared files for hearings and met performance measures.
Owner / Care Taker
Lovie Takes Care
Dahlonega, GA
Essential care of elderly clients which included assistance with personal care, daily living and medication management.
Maintained a clean, safe and organized environment for optimum coordination of patient care.
Lead Scanner
Focus of Georgia
Dawsonville, GA
Regional management of sensitive documents and patient health information.
Accessioning Supervisor
PCG Molecular
Dahlonega, GA
Supervised intake of specimens and insured accurate data entry of protected patient health information.
Insurance Verification and Authorizations
The Heart and Vascular Institute of Florida
Palm Harbor, FL
Responsible for verifying patient insurance and obtaining referrals for testing.
Office Manager
Paradigm Health Services, Inc.
Clearwater, FL
Responsible for maintaining patient files and inventory.
Insurance verification, authorizations and Medicare billing for DME and wound care.
Upfront Review
Lincare, Inc Regional Billing Office
Palm Harbor, FL
Medicare denials and reviews for oxygen and DME claims.
Education
High School Diploma -
Lumpkin County High School, Dahlonega, GA
Skills
Accurate Data Entry
Genuine Customer Care
Conscientious of Time
Dedicated to High Performance
HIPPA/OSHA Compliant
Case management
Data accuracy
Insurance verification
Patient documentation
Healthcare regulations
Customer relationship management
Conflict resolution
Time management
Team collaboration
Quality assurance
Effective communication
Problem solving
Attention to detail
Critical thinking
Organizational skills
Regulatory compliance
Documentation proficiency
Client empowerment
Utilization criteria
Emotional awareness
Empathy and compassion
Quality assurance controls
[Type] specialized care
EMR / EHR
Records management
Email and telephone etiquette
Verbal and written communication
Clear communication
Case documentation
Utilization management
Active listening
Positive attitude
Data entry and analysis
Personal Information
Title: Remote Specialist
Professional Highlights
Seasoned professional with 25+ years of experience. Recognized for work design, exceptional customer service skills, professionalism and team collaboration. Seeking new remote opportunities.
Languages
English
First Language
Timeline
Hearing Department Case Manager-Remote - Premier Disability Services, LLC.
Owner / Care Taker - Lovie Takes Care
Lead Scanner - Focus of Georgia
Accessioning Supervisor - PCG Molecular
Insurance Verification and Authorizations - The Heart and Vascular Institute of Florida