Heidi M. Márquez Cruz
Ponce
Summary
I am a dedicated psychology student with great interest in counseling and mental health. Through academic coursework and volunteer work, as well as serving as a teaching assistant for a fellow professor, I was able to develop a solid understanding of human behavior and psychological principles. With these experiences, I have been able to enhance my communication skills and empathy while simultaneously gaining experience in the field of psychology. My goal is is to provide positive contributions to the field of counseling psychology with my knowledge and skills to help others a better quality of life.
Overview
10
10
years of professional experience
Work History
Volunteer
Scuba Dogs Society
09.2013 - 12.2013
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
- Contributed to a healthier marine ecosystem by removing harmful pollutants from the coastal environment.
Volunteer
Ronald McDonald House Puerto Rico
10.2014 - 12.2014
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Mentored new staff members on best practices for childcare professionals, contributing to a cohesive team dynamic within the organization.
- Managed daily operations of the childcare center, maintaining an organized and efficient environment for both staff and children.
Volunteer
Animal Rescue And Protection Services Inc.
06.2015 - 08.2015
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Provided companionship and comfort to animals in need of extra love and attention.
- Improved animal well-being by providing daily care, including feeding, grooming, and exercising.
- Contributed to a positive shelter environment with thorough cleaning and sanitation of animal enclosures.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Washed, trimmed and brushed animals to maintain good grooming standards.
Volunteer
Hogar De Niños San Miguel
07.2014 - 09.2014
- Provided a safe and nurturing environment for children to learn and grow through various educational activities.
- Collaborated with fellow volunteers to create a positive atmosphere for children, fostering strong relationships among peers.
- Managed conflicts among children, facilitating peaceful resolutions and promoting empathy.
- Supported children with special needs, adapting activities to accommodate their individual abilities.
- Enhanced children''s social skills by organizing group activities and team-building exercises.
- Maintained a healthy environment for building occupants by consistently removing dust, dirt, and allergens from surfaces.
- Improved cleanliness and sanitation by diligently performing daily cleaning tasks.
Volunteer
Academia Ponce Interamericana
08.2016 - 12.2016
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Gained operational knowledge and supported departmental needs.
Administrative Assistant
Tropical Real Estate
10.2021 - 03.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
Sales Associate
Alex And Ani
04.2022 - 04.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Bachelor’s Degree in Psychology And Mental Health - Psychology
Universidad De Puerto Rico
Ponce12.2022
Masters Degree in Counseling Psychology - Psychology
Universidad Carlos Albizu
Mayagüez, Puerto Rico12.2027
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Relationship Building
Languages
Spanish
Native language
English
Proficient
C2
Timeline
Sales Associate
Alex And Ani
04.2022 - 04.2023
Administrative Assistant
Tropical Real Estate
10.2021 - 03.2022
Volunteer
Academia Ponce Interamericana
08.2016 - 12.2016
Volunteer
Animal Rescue And Protection Services Inc.
06.2015 - 08.2015
Volunteer
Ronald McDonald House Puerto Rico
10.2014 - 12.2014
Volunteer
Hogar De Niños San Miguel
07.2014 - 09.2014
Volunteer
Scuba Dogs Society
09.2013 - 12.2013
Bachelor’s Degree in Psychology And Mental Health - Psychology
Universidad De Puerto Rico
Masters Degree in Counseling Psychology - Psychology
Universidad Carlos Albizu
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