Heidy Pinto
Bayamon,PR
Summary
Confident public speaker skilled to needs of different audiences. Ability to improvise, memorise lines and stay calm in different situations. Communicates in clear, concise manner to enhance understanding and engagement.
Overview
3
3
years of professional experience
Work history
Host
Bacardí-, Cataño
03.2023 - Current
- Monitored numbers board to maximize spaces in the different experiences usage and minimize errors during the events tours.
- Check-in guests for tours.
- Prepared rooms for special functions.
- Managed in-person guest inquiries, customer service requests, and reservation bookings using in different applications.
- Used credit card machines to cash out customers.
- Documented guest reservations and preferences, communicating changes to staff.
- Cultivated positive guest relations by managing reservation information and orchestrating speedy settings.
- Maintained clean and organized space to comply with hygiene and health regulations.
Group Services Assistant
Travel Services, Inc
San Juan
10.2022 - 02.2023
- Acted as main contact for internal and external clients.
- Kept and maintained an accurate filing system for the preservation of office information.
- Monitored and updated budget and account records.
- Typed and proofread documents produced by other staff members.
- Coordinated and showing up to event venues in advance to make preparations.
- Provided printing, and photocopying scanning support to colleagues.
- Prepared, reviewed and submitted team expense reports.
- Created email notifications, invitations and agendas for meetings, events and appointments.
- Documented conferences, meetings and appointments with reports.
- Coordinated events by managing budget, logistics and event support.
- Photocopied and printed presentations and reports for meetings.
- Organized master calendar of appointments, operational targets and projects.
Event Sales Specialist
The Lounge Events Furniture Rentals
San Juan
07.2021 - 10.2022
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Provided first-rate service to all customers and potential customers
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
- Accepted and processed customer payments and balanced receipts and cash
- Drafted, finalized and submitted paperwork to complete sales
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules
- Computed total costs and profit requirements for customer sales to provide accurate pricing
- Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
Food and Beverage Assistant
Club Nautico de San Juan
San Juan
01.2020 - 06.2021
- Was in charge of handling jr
- Employee's questions and concerns, providing direction and passing down instructions
- Assigned to train and monitor new employees observing behaviors, providing feedback and guidance on service making sure company expectations were met
- Ensured employees had required supplies, uniforms, equipment
- Communicate to Chef and management on food quality concerns
- Assisted in supervising daily shift operations, covering for missing personnel, and assigning resources where needed
- Participate in meeting providing ground feedback, delivering clear and concise messages on concerns, improvements, and desired results for company goals
- Interact with guests to obtain feedback on products quality and service
- Would also monitor alcohol beverage service complied with local laws
- Handle guest problems and complaints, seeking a solution that would satisfy guest and company policy and service
- Trained new staff members on company policies and procedures
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Integrated service and team management strategies to boost business.
Education
Bachelor of Science - Biology
Interamerican University
06.2013
Skills
- Core Experience
- Self-directed, flexible, results-oriented leader in the customer service industry
- Demonstrated abilities:
- Excellent analytical ability Team training experience
- Ability to lead and manage diverse teams Counselling and development experience
- Strong problem solving Progress reviewer for personnel
- Client Rapport-Building
- Persuasive Negotiations
- Positive Reinforcement
- Educating Consumers
- Client Needs Assessment
- Compliance Requirements
- Suggestive Selling
- PROFESSIONAL SUMMARY
- Servicing accounts and maintaining consistent sales levels Skilled relationship-builder, communicator and multitasker
Languages
English
Intermediate
Spanish
Native
Timeline
Host
Bacardí-, Cataño
03.2023 - Current
Group Services Assistant
Travel Services, Inc
10.2022 - 02.2023
Event Sales Specialist
The Lounge Events Furniture Rentals
07.2021 - 10.2022
Food and Beverage Assistant
Club Nautico de San Juan
01.2020 - 06.2021
Bachelor of Science - Biology
Interamerican University
Similar Profiles
Ashley KuntzAshley Kuntz
Experiential Marketing Manager at TEAM - BacardíExperiential Marketing Manager at TEAM - Bacardí
NATANAEL LOPEZ RODRIGUEZNATANAEL LOPEZ RODRIGUEZ
Billing Assistant at Municipio de CatañoBilling Assistant at Municipio de Cataño
Francisco AcevedoFrancisco Acevedo
Machine Operator/Mechanic at Hera Printing Corp.Machine Operator/Mechanic at Hera Printing Corp.
ALEXANDER RODRIGUEZALEXANDER RODRIGUEZ
Marketing Analyst at Focus Consulting MediaMarketing Analyst at Focus Consulting Media
Jessica Noble-ArchillaJessica Noble-Archilla
Field Operation Support Assistant at Service Corporation InternationalField Operation Support Assistant at Service Corporation International