Heklian Pagan Camilo

- Conduct one-on-one and telephone interviews to address inquiries, ensuring full comprehension of information provided despite language barriers.

- Navigate and explain complex bodies of law and tax regulations, each with distinct conditions and reporting requirements, accurately informing stakeholders.

- Swiftly adjust to legislative and administrative alterations, amendments, and decisions to maintain current and reliable advisement capabilities.

- Tackle internally generated assignments and notice-triggered inquiries, applying critical thinking to resolve issues and provide clarity.

- Utilize bilingual skills to cater to both English and Spanish-speaking customers, guaranteeing inclusivity and expanded outreach.

- Interpret and articulate collection programs with varied exemptions, deductions, and exclusions, demonstrating an ability to comprehend and explain sophisticated policy details.

- Accurately perform data entry tasks, ensuring the integrity of information within organizational databases.

- Educate individuals and representatives on tax obligations, using tailored communication strategies to simplify complex regulatory content.

- Military experience, logistically focused roles such as MSC Site Operator with the Department of Health and Task Force operations to support crisis communication efforts, including articulating health and safety protocols during covid-19 emergency.

- Enhanced site safety by conducting regular inspections and addressing potential hazards promptly.

- Implemented efficient work schedules for optimal staff allocation and productivity at the site.

- Reduced downtime by maintaining equipment regularly and troubleshooting issues quickly.

- Streamlined operations with effective communication between team members and management.

- Operated Mission Support Capability (MSC) sites within Customs and Border Protection (CBP) sectors, ensuring law enforcement teams had the necessary support for border security operations.

- Utilized surveillance equipment, including night vision goggles (NVG), reconnaissance (RECON) technology, and binoculars, to monitor and report illegal border crossings and migrant movements during various shifts, including day, mid, and night rotations.

- Demonstrated proficiency in communication by coordinating efforts with CBP agents using government-issued cellphones and radio equipment to relay real-time information, ensuring quick responses to border activity.

- Assisted in migrant detention at MSC sites and maintained communication lines open with Border Patrol agents, contributing to overall mission effectiveness.

- Efficiently managed multiple sites in the Zapata and Laredo regions, adapting to changing demands and maintaining high levels of operational readiness.

- Leveraging experience in the use of secure communication channels to facilitate clear and effective information dissemination, adaptable to corporate settings.

- Skilled in working within multidisciplinary teams and adept at adjusting to various operational environments, useful for managing diverse corporate projects.

- Utilizing attention to detail and situational awareness honed from surveillance duties, which are valuable for managing risks and maintaining corporate information security.

- Equipped with experience in liaising with government entities, positioning for success in interfacing with various corporate stakeholders.

- Demonstrated ability to adapt to rotating shifts and varied tasks, an asset in the dynamic field of corporate communications requiring flexible work schedules and multifaceted responsibilities.

- Streamlined operations with effective communication between team members, CBP Agent and management.

- Enhanced logistical efficiency by streamlining inventory management processes and implementing automated tracking systems.

- Develop, write, and edit communications materials, including newsletters, press releases, annual reports, and presentations.

- Coordinate cross-departmental collaboration to ensure develop and implement process improvements that increased operational efficiency and reduced costs.

- Employ strong organizational skills to manage multiple projects and deadlines effectively.

- Reduced order processing time by optimizing warehouse layouts and implementing standardized procedures for order picking and packing.

- Apply logistical analytical skills to track and report on the effectiveness of communication strategies, adapting plans as necessary.

- Participate in crisis management and proactive communications planning, employing problem-solving skills honed as a 92A.

-Enhanced logistical efficiency by streamlining inventory management processes and implementing automated tracking systems.

- Increased accuracy rates in inventory control by conducting regular audits, identifying discrepancies, and implementing corrective actions.

- Improved supply chain visibility with the implementation of real-time reporting tools, enabling more informed decision making.

- Boosted customer satisfaction levels by ensuring timely delivery of goods through effective coordination with transportation providers and monitoring shipment statuses.

-Greet customers and provide a welcoming and inclusive store environment.

- Develop and maintain in-depth knowledge of our product lines, collections, and designers.

- Drive sales by identifying customer needs and recommending appropriate items.

- Build and maintain lasting customer relationships through excellent service and follow-up.

- Manage and process transactions with accuracy.

- Implement visual merchandising directives and maintain impeccable store presentation.
- Assist in organizing store promotions and events.

- Collaborate with the store team to meet sales targets and customer service goals.

- Gather customer feedback and communicate it to store management for continuous improvement initiatives.

- Participate in learning and development sessions to improve product knowledge and communication skills.

- Seek opportunities to contribute to the store's social media presence and other marketing efforts.

- Support the store's communication strategy by assisting in content creation or distribution of marketing materials as needed.

- Effectively communicate product features and benefits to customers to drive sales and provide an outstanding shopping experience.

- Build and maintain strong customer relationships, gather customer feedback, and contribute to the improvement of service standards.

- Implement sales strategies and promotional campaigns as instructed by management.
- Maintain a thorough understanding of all products, services, and company policies.

- Support the communications team with internal and external communication tasks.

- Execute administrative duties, including but not limited to, inventory management, reporting, and maintenance of customer databases.

- Collaborate with cross-functional teams to support marketing and communication efforts.

- Attend and participate in sales and communications training sessions and departmental meetings to enhance skills and stay updated on company policies and industry trends.