Helen Bailey-Suarez
Aguada
Summary
Dedicated Room Attendant with a proven track record at Hyatt Regency Morristown, showcasing exceptional housekeeping knowledge and teamwork skills. Achieved significant reductions in guest complaints through meticulous attention to cleanliness and safety protocols. Expert in sanitation practices and guest relations, consistently meeting tight deadlines without compromising quality.
Overview
5
5
years of professional experience
Work History
Room Attendant
Hyatt Regency Morristown
Morristown, New Jersey
09.2017 - 02.2021
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Checked appliances in guest rooms to determine good working order.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
- Optimized guest experience by discreetly performing room services without disturbing guests.
- Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
- Maintained guest privacy and security by following hotel protocols during room entry and cleaning.
- Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
- Supported hotel's green initiatives, minimized waste and correctly separated recyclables during cleaning duties.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
Housekeeper
Hilton Garden Inn
Rockaway, New Jersey
07.2016 - 10.2017
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
General Academic Study -
Dover Senior High School
Dover, NJ 0780106.1984
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Cleaning techniques
- Room preparation
- Professional Appearance
- Hospitality industry
- Safety awareness
- Teamwork orientation
- Inventory and supply
- Safety Procedures
- Stress Tolerance
- Work Prioritization
- Linens and toiletries replacement
- Sanitation Practices
- Trash waste and removal
- Guest Relations
- Lost and found procedures
- Maintenance reports
- Energy conservation
- Cross-training readiness
- Mentoring and training
- Guest room confidentiality
- Linen replacement
- Room inspection
- Written and oral communications
- Front desk communications
- Guest Service and Support
- Guest Request Response
- Cleaning bathrooms
- Vacuuming
- Supply Restocking
- Mopping and sweeping
- Restroom detailing
- Multitasking and Prioritizing
- Professional and Courteous
- Deep Cleaning Protocols
- Residential Cleaning
- Window Blind Dusting
- Safe Chemical Handling
- Supply Replenishment
- Window Cleaning
- Staff Training
Timeline
Room Attendant
Hyatt Regency Morristown
09.2017 - 02.2021
Housekeeper
Hilton Garden Inn
07.2016 - 10.2017
General Academic Study -
Dover Senior High School