Herbert Vadi Cruz
Moca
Summary
Results-oriented individual with a focus on leveraging acquired knowledge in a progressive work environment. Authorized to work in the US for any employer, demonstrating flexibility and a proactive approach to professional development. Skilled in collaborating with teams to achieve common goals and enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Senior Process Associate
Infosys BPM
Aguadilla
03.2025 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Documented interactions and transactions accurately in the internal database.
- Assisted customers with account management and product information requests.
- Maintained a positive attitude while addressing customer concerns during peak hours.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Navigated through computer systems to review information and respond appropriately to callers.
Associate
Lowes
Hillsboro
04.2024 - 12.2024
- Assisting customers with their lumber needs by providing product knowledge.
- Cutting lumber to specifications.
- Loading merchandise.
- Maintaining inventory levels, and ensuring a safe and organized lumber yard within the store, all while prioritizing customer satisfaction and adhering to company safety standards.
Ramp Associate
Amazon Warehouse
Wilmington
08.2022 - 01.2024
- Load and unload aircraft and trucks.
- Remove tie-downs and other gear when loading and unloading.
- Prepare packages for sortation and load onto containers.
- Weigh, label, or make/break-down gaylords or air-containers.
- Marshall aircraft in and out of gates.
Aircraft Maintenance Technician
Airborne Maintenance & Engineering Services
Wilmington
01.2021 - 07.2022
- Bolting, torquing, rigging, and safety wiring to include the removal and replacement of aircraft components.
- Inspecting, maintaining, troubleshooting, and repairing aircraft systems and components while the aircraft is in service.
Production Assistant
TimberTech
Wilmington
07.2020 - 01.2021
- Measuring the boards, ensuring that the quality of the boards are correct.
- Packing and wrapping the units.
- Labeling the units with the correct information provided by the company.
Aircraft Interior Technician
Lufthansa Technik
Aguadilla
01.2020 - 06.2020
- Aircraft Interiors
- Cleaning passengers seats
- Replacing aircraft carpets
- Replacing Galleys and Kitchen
- Replacing parts from the passengers seats
- Replacing life vest
Education
Associate - Nursing
Universal Technology College of Puerto Rico
Aguadilla08.2019
Skills
- Customer service
- Problem solving
- Process documentation
- Attention to detail
- Call management
- Team collaboration
- Safety compliance
- Data entry
- Experienced with [technology]
- Quality assurance
- Resolving issues
- Providing customer support
- Call center operations
- Inbound phone calls
- Package handling
- Equipment operation
- Adaptability
- Equipment troubleshooting
- Picking and packing
- Loading and unloading
- Heavy lifting
- Storage organization
- Heavy equipment operation
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Senior Process Associate
Infosys BPM
03.2025 - Current
Associate
Lowes
04.2024 - 12.2024
Ramp Associate
Amazon Warehouse
08.2022 - 01.2024
Aircraft Maintenance Technician
Airborne Maintenance & Engineering Services
01.2021 - 07.2022
Production Assistant
TimberTech
07.2020 - 01.2021
Aircraft Interior Technician
Lufthansa Technik
01.2020 - 06.2020
Associate - Nursing
Universal Technology College of Puerto Rico