Hidaliz Elizabeth Rodríguez Reyes
San Juan
Summary
Dedicated Customer Service Agent with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
PORT OPERATIONAL AGENT
Ferries El Caribe
09.2024 - Current
- Educated passengers on customs regulations, preventing potential fines or penalties upon arrival at their destination country.
- Conducted pre-boarding security checks diligently, contributing to a safer travel experience for all passengers ..
- Handled confidential guest information with discretion, maintaining privacy standards as per company guidelines.
- Enhanced customer satisfaction by efficiently handling check-in processes and addressing concerns.
- Generated invoices and collected payment from guests.
- Entered information into reservations system to update and maintain records.
- Increased efficiency in processing payments by implementing an organized system for managing cash transactions.
PAX AGENT
Rome International
04.2024 - Current
- Enhanced customer satisfaction by providing efficient check-in and boarding services for passengers.
- Streamlined the ticketing process for faster service and improved customer experience.
- Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
- Collaborated with team members to maintain a clean and organized terminal area for passenger convenience.
Seasonal Cashier
Transformco
07.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
San Juan Highschool
San JuanBachelor Of Business Administration - Business Management
National University College
2027
Skills
- Time Management
- Verbal and Written Communication
- Customer Needs Assessment
- Cash Register Operations
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Multitasking
Languages
Spanish
Native Speaker
English
Advanced (C1)
Timeline
PORT OPERATIONAL AGENT
Ferries El Caribe
09.2024 - Current
PAX AGENT
Rome International
04.2024 - Current
Seasonal Cashier
Transformco
07.2022 - 08.2022
San Juan Highschool
Bachelor Of Business Administration - Business Management
National University College
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