Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Hilsia Rafaela Agosto Nieves

Urb. Pradera Norte AX-14 Second St. Toa Baja

Summary

Driven by a results-focused approach, I leveraged my event planning and teamwork skills at the National Guard Child and Youth Program and being the Joint Forces Headquarters Coordinator to enhance community engagement and mentor new volunteers, significantly contributing to the organization's mission. My expertise in English and public speaking ensured effective communication, fostering a supportive environment and promoting educational initiatives. Energetic Volunteer offering outstanding telephone etiquette, social media and interpersonal skills. Well-trained individual with past experience working with children and elderly people. Punctual and dedicated to service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Volunteer

Joint Forces Headquarters Coordinator
04.2018 - Current
  • Helping all services members of the unit with their situations
  • Provide different resources with the information they need, along side with their families and their community
  • Being the master of ceremony and hosting social events such as briefings and conferences for military personnel and anyone who enters in the base.
  • Communicating with the commanders and chiefs of the unit to make the activities possible.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.

Volunteer

National Guard Child and Youth Program
05.2020 - 07.2023
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Promoted environmental awareness with educational workshops and hands-on activities.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Mentored new volunteers, fostering a supportive and inclusive team environment.

Education

Master of Science - Counseling Psychology

Universidad Carlos Albizu
San Juan, Puerto Rico
12.2025

Bachelor of Arts - Psychology

Inter American University of Puerto Rico
San Juan, Puerto Rico
06.2022

Skills

    Positive Attitude

    Teamwork and Collaboration

    Organized and Efficient

    Attention to Detail

    Community Service

    Public Speaking

    Community Engagement

    English expertise

    Time Management

    Excellent Communication

    Documentation And Reporting

    Event Planning

Certification

Evaluation and Intervention of Disorders Related with Trauma and Stress, obtained on September 11th, 2024.


Training of Manage Fatigue of Caregivers, obtained on August 31st, 2023.


Professional Certification of Family and Couples Counseling, obtained on July 15th, 2023.


Professional Certification of Counseling and Therapy Online, obtained on July 7th, 2023.


Professional Certification of Intervention of Lost and Grief, obtained on July 31st, 2021.

Languages

English
Native language
Spanish
Advanced
C1

Timeline

Volunteer

National Guard Child and Youth Program
05.2020 - 07.2023

Volunteer

Joint Forces Headquarters Coordinator
04.2018 - Current

Master of Science - Counseling Psychology

Universidad Carlos Albizu

Bachelor of Arts - Psychology

Inter American University of Puerto Rico

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Hilsia Rafaela Agosto Nieves