Hector Rosa Concepcion

Work History

The Health Clinic llc.

09.2019 - Current

Managed inventory control, cash control and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Maximized sales last 3 years over 15% and minimized shrinkage through excellent customer service and adherence to standard practices.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Approved regular payroll submissions for employees.
Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Protected store from loss or theft by setting and enforcing clear security policies.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Supervised guests at front counter, answering questions regarding products.

Ingram Micro Mobility

01.2015 - 08.2019

Designed Phone hardware components and peripheral devices.
Maintain 100% work production over hard hi demand
Investigated hardware product issues involving materials and software and devised solutions.
Demonstrated strong knowledge of all types of electrical components, operations, specifications and proper testing methods.
Outlined design requirements, BOMs, functional specifications and reports to document development processes.
Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Configured hardware, devices and software to set up work stations for employees.
Removed malware, and other threats from Phone, Tablets, Laptop and desktop systems.
Uploaded new software, rolled out updates and applied patches to Phones Using OEM Software By Brand.
Resolved problems, improved operations and provided exceptional service.
Participated in team-building activities to enhance working relationships.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Cabrera Hnos.

01.2011 - 01.2015

Developed strong business relationships to provide service and value beyond customer expectations.
Worked 100% independently with minimal supervision.
Identified and executed appropriate strategies for business success.
Identified and solved problems with minimal guidance to minimize disruptions to business.
Utilized consultative selling skills to identify key trends.
Used sales and order management systems and technologies to facilitate exceptional customer service.
Built relationships with customers and community to promote long term business growth.
Prioritized tasks and projects to meet tight deadlines.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Set and achieved company defined sales goals.