Summary
Overview
Work History
Education
Skills
Timeline
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Hugo Rios Alvarez

Guest Relations Agent - Customer Service Representative
Toa Baja

Summary

My name is Hugo Rios Alvarez, im 23 years old and live in Toa Baja, PR. Im currently studying finance and economics enrolled in Ana G Mendez Online with the Orlando Fl campus hoping it leads to a profession as a Finance Analyst. I'm an athlete, and have been for as long as i can remember that being Basketball, Volleyball, Swimming or Football, which i feel is what makes me a great team player and great coworker. I am passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Im an analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations. Big aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Experienced Customer Service Representative fluent in English and Spanish language. I find myself as a strong communicator with excellent organizational and time management skills looking to apply my skills with a company that gives me the chance to do so.

Overview

5
5
years of professional experience

Work History

Front Desk Agent /Guest Relations Associate

The Wave Hotel
Condado PR
12.2023 - 05.2024
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Collected room deposits, fees, and payments.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Customer Service Rep. / Data Entry

Manpower / Health Department
05.2021 - 05.2023
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Provided primary customer support to internal and external customers.
  • Created and maintained data entry logs to track data entry activities.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Attended more than 150 people daily.

Customer Service Rep. / Data Entry

Manpower / Luis Muñoz Marín Airport
05.2020 - 05.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

  • Sought ways to improve processes and services provided.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.

Administrative Assistant

Oficentro Dos Palmas
04.2019 - 04.2020
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Education

High School Diploma -

Boone High School
Orlando, Fl
05.2001 -

Finance & Economics

AGMU
Orlando, Fl
12.2027

High School Diploma -

Colegio La Merced
San Juan, PR
05.2001 -

Skills

Critical Thinking

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Timeline

Front Desk Agent /Guest Relations Associate

The Wave Hotel
12.2023 - 05.2024

Customer Service Rep. / Data Entry

Manpower / Health Department
05.2021 - 05.2023

Customer Service Rep. / Data Entry

Manpower / Luis Muñoz Marín Airport
05.2020 - 05.2021

Administrative Assistant

Oficentro Dos Palmas
04.2019 - 04.2020

High School Diploma -

Boone High School
05.2001 -

High School Diploma -

Colegio La Merced
05.2001 -

Finance & Economics

AGMU

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Hugo Rios Alvarez Guest Relations Agent - Customer Service Representative